Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
720 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Find your favorite ready-made readers, prescription eyeglasses frames, bifocals, blue light blocking readers, progressive multifocus, transition photochromic glasses online !
Eyekeeper (eyekeeper.com) has 720 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 109 reviews with 1 star · Clear filters
I was charged for my order on Sept 26. Today is October 19 and I have yet to receive my order. FYI
By Jan H.
Response from Eyekeeper· Oct 21, 2024
Dear buyer, Sorry for the inconvenience. We have contacted you via email. Please check. Best regards, Eyekeeper
Paid £33.99 for some bifocal sunglasses. Took ages to arrive from China. The quality is terrible - extremely cheap plastic lenses and frame with a magnifier bit glued on at the bottom of the lense. Feels like they dropped out of a Christmas cracker. Returns policy is too costly - you have to pay for original shipping and any further shipping back to their office in the US - so unfortunately they will have to go in the recycling bin with the rest of the plastic garbage
By Paul
Response from Eyekeeper· Oct 7, 2024
Dear buyer, We are so sorry that the glasses did not satisfy you. Did you contact us before returning the product? Products can be returned to our UK warehouse. Could you please provide the order information? We will verify whether the product model you ordered has any quality defects. Best regards, Eyekeeper
Horrible experience, they said the package was delivered, I checked my mailbox and with the leasing office, nothing was delivered, I asked for a resending or a refund and was told to contact the post office. This seems like a scam and I'm very unhappy with this company. I will be seeking other businesses from now on. Apparently customer service is a thing of the past.
By Patrick F.
Response from Eyekeeper· Sep 25, 2024
Dear buyer, We're sorry to have kept you waiting. Can you provide me with your order number or email address? We will process your order immediately after checking the order information. We are very sorry for the inconvenience. Best regards, Eyekeeper
Heel slecht goedkoop uitziende brillen. Ziet er heel anders uit dan op internet. En dan voor die prijs! Komen rechtstreeks uit Hong Kong Word niet gereageerd op email of chat.
By saskia stam J.
Response from Eyekeeper· Aug 8, 2024
Beste koper, We hebben uw e-mail ontvangen. Sorry dat u niet op tijd hebt geantwoord. Is de bril kapot? Of bent u ergens anders ontevreden over? Vertel het ons en wij lossen het op. Wacht op uw antwoord. Met vriendelijke groet, Eyekeeper
Well, we received your glasses on a good schedule, but after wearing a pair for myself and my wife, the hinges broke out of the arm of the glasses, and it happened to every pair that you sent me so the quality of your product needs to be improved at the hinge point
By Richard W.
I am a slim female with a slim face. Despite this, the reading glasses I received are TINY. They fit my six year old daughter better than me. AVOID THIS COMPANY.
By Rebecca, North Y.
Response from Eyekeeper· Jul 8, 2024
Dear buyer, Much regret to hear that. Did you confirm the size you needed before purchasing? We sincerely hope that everyone will be able to buy the suitable size glasses. Our sizes are marked in the product details, you can confirm the size of your glasses on the product detail page before you buy to avoid any mismatch. Best wishes, Eyekeeper
Reading sunglasses ordered, what a waste of money! The focal part is tiny and in the bottom corner of the lenses, you would need to be squint to be able to use them. Waiting for 60% refund then will throw them away. Product is not fit for purpose, if I find time I will report to online UK trading. Avoid at all cost, buy from someone who ships locally and hence you can return.
By DaveC
Response from Eyekeeper· Jun 12, 2024
Dear buyer, We are sorry that these glasses are not suitable for you. But dear, you may not know about bifocals. Our glasses are sold in compliance with regulations. Bifocals are usually used to see distance without taking off the glasses. If you move the strength part to the same position as the glasses, you will not be able to see clearly in the distance. The patch position of bifocal glasses on the market is located at the bottom of the lens. You can also check other brands of bifocal glasses. Kind regards, Eykeeper
they're a waste of time. I ordered, paid, I checked a few days later for my shipment, nothing, I had to contact them, they said they will ship between 5 days to 15 days, I waited to see what happened, nothing, I decided to cancel, I wonder if this is a scam, they maybe wait for you to forget what you ordered.
By Federico C.
Response from Eyekeeper· May 23, 2024
Dear buyer, We didn't forget to process your order. The order was delayed because you did not respond to our order confirmation email. 5-14 days is the time for parcel shipping. We have shipping times listed on our website. This is certainly not a scam. We have many loyal customers and you can see a lot of positive feedback on our website. Please trust us. Best regards. Eyekeeper
