Extra Mile VanlinesReviews of extramilevanlines.com

This company should not be in business. From the phone call (lies) to the delivery( stolen items). They were late in picking up and delivering. They wont answer their phone now. Please do not use this company. Consider another one. So you all know, Im writing this for my sister who hired them to move her. Now they wont even answer her calls so she can let them know what was taken of hers.

I can’t begin to overstate how awful of an experience it was engaging in business with this company. From the start, they were unable to give me an actual date on when they would be picking up or delivering my furniture. Every time I would call they wouldn’t give me a straight answer until finally, 2 days before I was supposed to move they informed me they would be picking up my items a day later than was initially intended. A day before they were to be picked up they emailed me and said it would be picked up between 9am and 1pm. The morning of the move, the mover informed me they would not pick up until 3:30pm and also that they had no idea when the actual drop off of the items would be. 3pm rolls around and I’ve still heard nothing from the mover until I call him myself. He says that they would pick up at 4pm. 4pm rolls around and I haven’t heard anything until I call and he says 5pm. By this time I called extra miles van lines (for probably the 25th time) and I ask what kind of compensation I could receive for the mover that they hired (Extra miles vanlines isn’t even a mover, they just hire the movers after you hired them initially to move your things. So they really don’t do anything and you can expect no help from them.). After asking about potentially compensation, I’m basically told “tough luck buddy”. So I decided to cancel and began to ask about a refund because once agai THE MOVER WAS OVER 4 HIURS LATE AND THEY DIDNT KNOW WHEN I WOULD EVEN GET MY ITEMS. After being placed on hold then being sent to voice mail about 3 separate times, I was finally able to talk to a manager. Derek the manager is insanely unprofessional and offer no consolation besides saying the truck must have ran into “traffic”. I understand Houston traffic can be bad but 4 hours of traffic is nearly impossible. So to conclude my review, I paid this company $500 (only part of what they planned to charge to move a 1 bed apartment) for them to hired another company to do the dirty work only for that company to not show up and them to tell me “tough luck buddy”. For anyone who plans on hiring a moving company, please call local, mom and pop moving company’s because I can promise they are 100 times more professional than Derek and Extra Miles Van lines.

Extra Miles Vanlines brokers with movers that are not qualified or covered under the arbitration agreement listed in the contract. Helping Hands Relocation dumped our $17,000 piano using at $29.99 HD rolling cart. That is not the fault of EM Vanlines. However, when I attempted to file the arbitration claim with Movingclaims.net they never heard of Helping Hands. I contacted EM Vanlines over 20 times to get additional information about Helping Hands so my claim would be accepted by Movingclaims.net. Only once did they return my call and after speaking to them for five minutes, we were cut off and I have not heard back from them since. And all I wanted to know if Helping Hands was doing their business under another DBA so I could submit my claim. Extra Miles Vanlines brokered me with a company that is in breach of contract by not having an official connection with the arbitration claims company. Also, if you decide to use extra miles when you get your initial quote be sure you send pictures of everything you’re going to move before you finalize the initial quote. I had six additional large boxes and because of that the price of my move doubled. They claim my 17 pieces of furniture took up more space than they planned on. So to prevent low-balling, submit pictures to them during the initial estimate, not when the movers actually arrive.

Rating: ZERO STARS I had an extremely negative experience with this company. Initially, we agreed on a price for my move, and I was required to pay a $900 deposit upfront — which was already quite steep. However, on the actual moving day, the price nearly doubled without any prior notice or valid justification. This is abusive and unethical behavior. It's clear that the company's goal is not to assist customers, but rather to exploit their vulnerability during a stressful time, leaving them with no real options. On top of that, the deposit is non-refundable, so you're stuck: either pay the outrageous price or lose nearly a thousand dollars. THEY DON'T ACTUALLY MAKE THE MOVES, THEY SUB-CONTRACT OTHER COMPANIES AND CLAIM THAT THE ESTIMATE WAS MADE WRONG. THIS WAY THE DEPOSIT IS ENTIRELY THEIRS AND THE REAL VALUE OF THE COMPANY THAT MAKES THE MOVE IS ENTIRELY AT THEIR EXPECTATION OF VALUE WILL PRACTICALLY DOUBLE IN PRICE I feel deceived, frustrated, and deeply dissatisfied. This company is not trustworthy and, in my opinion, operates like an organized scam designed to extort money from customers. This is a warning so that others don’t fall into the same trap. I absolutely do not recommend this company.

Yeah I heard the bad reviews and I had a similar experience. First the company charged me 1500. After receiving my deposit and stating there is no refund, the charged me an additional 1100 dollars. I did not have another 1000 dollars so they left some my items behind. The driver seemed upset and it seem like he did not want move my stuff. They charged me 1850 which was 300 more dollars to move select items. The storage place warned me about some of the movers trying to move the rst of my items to another storge area but I did not think they wre trying to steal the rest of my storage.When weight equipment arrived at my house my 1000 dumbells wre missing. For the last few days I been trying to contact Darlene the lady in charge of that department and no response. I don't know what to do next.

Breanna was sweet she was very professional and helpful pricing was great everything came on time! Great company!!! Highly recommended!

Have had to call Etna police and file a Theft by deception with this band of gypsies...They will make you place your life on hold waiting for just a shread of information to find out where the creeps hid my furniture. They broker to other trucking companies who wont get back to you when they tell you they will be at your drop off point, then tell you to stop calling Extra Mile when the brokered trucking company cant be found. This is my true experience..I finially called the State of Virginia to locate the Actual owner of Extra Mile van lines. Raj...Derek Cried to me not to call and disturb his office again since I got his boss involved. On a 3 way conference call Gumball was as sweet as could be speaking to Chuck and Chris Duffy, but when we called again he started with his lies and 30 day legal delivery time. Everyone has the opportunity to dig into the backgrounds of the brokers who initially tell you they have your back so they can gain your deposit..This company owns no trucks. They enlist (BAD SEEDS) "Raj" the owner told me...These truckers are to be bonded as their contract states. However I have been informed my trucker has a past....Go ahead Extra Mile Dispute me. It is not over yet...

Please DO NOT waste your time or money using this company. They are a complete SCAM. I was quoted $1450 to move 300 miles from Arizona to LA. They claimed my price was discounted bc I wasn’t moving that many items and they had another load scheduled on the same date and route. I was happy I had finally secured movers and a truck to get all my things to LA in time for work. I paid my $500 and thought everything was set. Boy was I wrong. I also wasn’t aware that Extra Miles Van brokers another company to complete the job, so when they arrived on Saturday March 1st I was a bit confused when they claimed they were going to take an estimate. After about 10-15 minutes. They handed me an estimate for $2,550. They claimed that it didn’t matter what price Extra Miles quoted bc they were brokered for the deal and that was their price. They told me I would need to agree to pay in order for them to complete the job. I was completely appalled and canceled immediately. I called Extra Miles Vans to make them aware of the situation and request my refund and they laughed in my face. They said the deposit was non refundable since I cancelled the job on-site. I ended up having to drive a U-Haul myself and find movers on task rabbit. A horrible business!! Do not even waste your breath with them. They are a complete joke and scam of a business.