Express Kitchens: Kitchen Cabinets StoreReviews of expresskitchens.com

231, Weston St, Hartford, Connecticut

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The Fair Hearing score

3.5/ 5

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16 reviews

Express Kitchens: Kitchen Cabinets Store3.5Average

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About Express Kitchens: Kitchen Cabinets Store

Express Kitchens stands as a beacon of excellence in the world of Kitchen Cabinets in Bristol, CT, to showcase not just cabinets but a commitment to craftsmanship that sets it apart from others. In a world of options, Express Kitchens stands out not just as a supplier and installer of kitchen cabinets but as a partner in building a dream kitchen. Ready to begin the transformation? Call us at (860) 247-1000 and book an appointment at our showroom or call our designers to your home for a free kitchen design worth $300! At Express Kitchens, we don't just remodel kitchens; we transform spaces and build lasting impressions.

Express Kitchens: Kitchen Cabinets Store (expresskitchens.com) has 16 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.

Also known as: expresskitchens.com
Website: expresskitchens.com
Category: Furniture Stores
Location: Hartford, Connecticut
Listed on The Fair Hearing: 2026

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Oct 21, 2020

Kitchen Remodel

After speaking with Express Kitchens today, I spoke with Karen and Bill Hesbauch and they have turned my experience into a more satisfying experience. They have just proven to me that they are there for their clients until they are satisfied. So Thank you Karen for reaching out to me today and to Bill for all of your assistance.

By Casey B.

Response from Express Kitchens: Kitchen Cabinets Store· Nov 12, 2020

Ms. Breen, Your kitchen was purchased on 03/14/2020. Like most other businesses during the pandemic, Express Kitchens continued to communicate with you through the then-unknown landscape. With the extended delay COVID caused, you had an issue with your financing. Whatever issues you had with your financing company are between you and them. Express Kitchens is not at all involved in this transaction. Because of the COVID delay, we sent a crew to install your kitchen in one day, on Friday, 06/19. We templated your countertop on Monday, 06/22, and installed it right after our 4th of July holiday shutdown on Monday, 07/06. Start to substantial completion was just over 2 weeks, with only 4 visits to the your house. You have had a working kitchen since 07/06. You then told us that you didn't like the oven cutout done by our installer, although the cut out was perfectly acceptable, the installer went back to your home on 09/29 and removed the cabinet you didn't like and installed another one. The photos you have uploaded show the rough cut out for the oven, which is exactly that – a “rough” cut out designed to be covered by the oven once it is installed. You then told us that the refrigerator panel looked bowed and you didn't like how the cabinets were hung at the window. Now, you have requested a piece of toe kick, which we have scheduled to be delivered to your home on 11/20/2020. It has been almost 2 months since the last time Express Kitchens has been in your house. You have had other contractors in and out of your home. Express Kitchens continues to send you replacement parts at no charge that clearly were not damaged when we left your home. Your kitchen was completed back in July, but Express Kitchens remains committed to be there until the customer is satisfied. Attached are photos of your beautiful new kitchen. Also attached is a copy of your signed invoice acknowledging that Express Kitchens does not provide compensation, but instead stands behind its products and services, just like we’ve done in your case.