Express Kitchens: Kitchen Cabinets StoreReviews of expresskitchens.com

The showroom manager great, easy to work with, and responsive. Details of the project needs were not clear. Additional work was required that Express Kitchens could not complete. When this became evident, it was difficult working with the scheduling department to coordinate installation. There was a great deal of pressure to complete things quickly which was difficult because I needed to hire other contractors. Customer service was not responsive. The quality of the cabinets is not great and I am still trying to arrange for repairs. Drawers do not close completely and the entire sides of my pantry are cracked. This company is only good for those who do not have changes to floor plan, electrical, or plumbing. Good for a facelift of cabinets and counters only.

I bought cabinets in July 2020. It was not complete until the fall. Had to come out numerous times to replace a rusted sink (4 days installed) and to fix numerous problems such as screws put in crooked and pushing through the outside of cabinet, trim was crooked, stoppers were missing, etc. One cabinet is a different color inside and I was told to live with it; no one would see it. My experience is that they hire out for installers and take no responsibility for the shabby workmanship. The install manager also accused me of damaging my new sink but gave me another one "as a courtesy" but the installer told me he was told not to hook it up (I already paid a plumber the first time to install). After a lengthy back and forth argument with customer service manager, the sink was installed by them. Unfortunately the hoses were installed backwards (hot on right/cold on left). I will never use them again...terrible customer service!