Express Casket LLCReviews of expresscasket.com

Heartless Experience During a Time of Grief I recently lost my dear, beloved mother. In my time of mourning, I reached out to Express Casket LLC to purchase a casket. The gentleman who answered the phone—who is also the owner—seemed helpful at first. He walked me through the selection process, and once I had chosen the color, trim, and style, I paid in full. I was even sent a picture of the casket I was supposedly purchasing. However, what arrived on the day of the service was not what I ordered. I immediately called them and spent hours on the phone trying to resolve the issue. Despite my grief, I had to threaten legal action to get any kind of response. They initially tried to convince me to accept the incorrect casket at a discounted rate, which was insulting given the circumstances. They blamed a third-party supplier, but that does not excuse what happened. I was already dealing with unbearable grief—this added a layer of unnecessary stress and emotional pain. I was told I would be issued a refund, but then, miraculously, after a family attorney stepped in, they were suddenly able to provide the correct casket I originally ordered and paid for. This should never happen to anyone, especially not during one of life’s most difficult times. I would strongly advise against using Express Casket LLC. Their lack of compassion and professionalism turned an already heartbreaking time into something even worse. People deserve dignity and respect when laying their loved ones to rest—not to be taken advantage of by heartless and unethical business practices.

The transaction of the casket I purchased was ok however I was charged for someone else's purchase of the same casket. I was not notified by Express Casket of the error. I noticed the additional charge and contacted customer service. It took 4days for my refund to be processed and I have yet to receive the complimentary credit I was promised. Poor service