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ExoticsnacksReviews of exoticsnacks.com

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4.2/ 5

Great

379 reviews

Exoticsnacks4.2Great

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About Exoticsnacks

At Exotic Snacks Company, we are passionate about bringing you the best selection of exotic snacks from around the world. As a trusted provider of unique and hard-to-find snacks, we strive to deliver an exceptional snacking experience to our valued customers.With our extensive range of products, you can explore flavors and tastes that are not commonly found in your local stores. We carefully curate our collection, ensuring that each snack meets our high standards of quality, flavor, and authenticity.Customer satisfaction is at the heart of our business. We take pride in providing excellent customer service and fast shipping, ensuring that your orders are delivered promptly and in perfect condition. We believe that snacking should be a joyous experience, and we are committed to making your snacking journey exciting and delightful.Whether you're looking to discover new flavors, satisfy your cravings, or share unique snacks with friends and family, we've got you covered. Join us on this delicious adventure and experience the world of exotic snacks like never before.Thank you for choosing Exotic Snacks Company. We appreciate your trust and look forward to serving you with exceptional snacks and outstanding service.

Exoticsnacks (exoticsnacks.com) has 379 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.

Also known as: exoticsnacks.com
Website: exoticsnacks.com
Category: Takeaway
Listed on The Fair Hearing: 2026

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Exoticsnacks reviews

379 approved reviews, newest moderated first

Jul 8, 2024
Excellent service
Excellent service. I elected to pay for the highest level of shipping and got the package within 3 days which was fantastic. Candy was fresh and yummy! One downside. The cost is astronomical as is true for almost all Swedish candy sellers at the moment. I understand companies need to make a profit and I also feel companies are over charging because they can. I don't stick with companies that upcharge simply because they can. Again - service and product absolutely spot on. Price not so much.
By Laura B.
Response from Exoticsnacks· Jul 17, 2024
We understand your concerns about the pricing and appreciate your feedback. Importing Swedish candy involves several factors that impact costs, particularly shipping via air freight due to the perishable nature of the products. This method ensures freshness and minimizes the risk of heat damage that can occur during sea freight. While we strive to offer competitive pricing, the logistics of air freight and importation costs contribute to the overall price. We continuously evaluate our pricing to provide the best value possible to our customers. Your feedback helps us in this process, and we’re grateful for your understanding and support. If you have any more questions or need further assistance, please feel free to reach out.
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Jul 8, 2024
Not temperature controlled
Candies came melted and made it difficult to eat. One of the jelly’s fruit candy exploited which made it messy.
By CYNTHIA
Response from Exoticsnacks· Jul 17, 2024
I’m sorry to hear about the issue with your candies arriving melted, making it difficult to enjoy them properly. We apologize for any inconvenience caused by the condition in which they arrived, especially with one of the jelly fruit candies being affected. We strive to ensure that all orders are carefully packaged to withstand transit, but sometimes external factors such as weather conditions during shipping can affect delicate items like candies. Please reach out to our customer service team at [email protected] with your order details, and we’ll be happy to assist you further and make things right.
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Jul 8, 2024
Their so good delievered my order real…
Their so good delievered my order real early and packaged correctly!!!.
By Christien A.
Response from Exoticsnacks· Jul 17, 2024
Thank you for your positive feedback! We’re delighted to hear that you enjoyed your order and that it arrived early and well-packaged. Your satisfaction is our priority, and we look forward to serving you again soon!
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Jul 8, 2024
Initial disappointment, but excellent customer service
Updated 7.18.24 After reading my review, Exotic Snacks reached out to me to resolve the issue. They, in turn, gave me a FULL REFUND and apologized for any inconvenience. I greatly appreciate their excellent and speedy customer service. Although, I paid extra money for these to arrive early, they arrived late. Furthermore, when they did arrive, both were completely melted. I had to end up throwing both packages away (without even tasting the candy) because the candies were melted into one big blob and stuck to the inside of the package. I tried putting them in the freezer, as soon as I took them out the mailbox, but that didn’t help.
By Hope T.
Response from Exoticsnacks· Jul 17, 2024
We’re truly sorry to hear about your disappointing experience with your recent order. It’s understandable how frustrating it must be to receive melted candies despite paying for expedited shipping. We sincerely apologize for any inconvenience caused. Please know that we strive to ensure all orders arrive in perfect condition. We’d like to make this right for you. Could you please reach out to us at [email protected] with your order details? We’ll work on resolving this issue and ensuring your future orders arrive in pristine condition.
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Jul 8, 2024
Bad customer service
One of my items came melted and I tried contacting customer service. Haven’t gotten a reply unfortunately. My other items were as described. The shipping was fast.
By AD
Response from Exoticsnacks· Jul 17, 2024
We apologize for the inconvenience caused by the melted item and the delay in our response. Ensuring your satisfaction is important to us, and we regret that we fell short in addressing your concern promptly. Please know that we’ve prioritized resolving this issue for you. Could you please resend your email to [email protected] with your order details? We’ll expedite a solution and ensure your future experiences with us are smooth and enjoyable. Thank you for your understanding.
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Jul 7, 2024
Size of bag was mis understood
Size of bag was mis understood
By Scott W.
Response from Exoticsnacks· Jul 8, 2024
Thank you for your feedback. We strive to provide clear information about our products, including their weight, in both the product title and description. In the case of your order for Doritos XXTRA Flamin Hot Super Spicy Nacho Cheese Flavor, the initial content weight is clearly stated as 55g. We apologize if there was any misunderstanding, as we make every effort to ensure transparency for our customers before purchase. If you have any further questions or concerns, please reach out to us at [email protected] with your order details. We’re here to assist and ensure your satisfaction with every purchase.
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Jul 7, 2024
Well hello the way this company…
Well hello the way this company delivers items is way too long not of emails to say when your package is coming .that's why I gave it a 2
By customer
Response from Exoticsnacks· Jul 8, 2024
Thank you for sharing your experience with us. We understand your frustration regarding the delivery time of your recent order placed on 6/28/2024. Our standard processing time is 1-2 business days, and your order was processed promptly on 6/29/2024. The package was scanned into the carrier’s system on 6/30/2024, with an original estimated delivery date of 7/5/2024. It’s important to note that 7/4/2024 was a major holiday, and all major shipping carriers were closed, which can lead to delays as they catch up on the following business day. Upon reviewing the carrier’s tracking information, it appears that your package’s new estimated delivery date is now 7/8/2024. We apologize for any inconvenience caused by this delay. Please understand that once a package leaves our facility, we rely on the shipping carrier to handle transit and the final delivery. We strive to keep our customers informed throughout the process and a shipping confirmation email with tracking information was sent to your provided email address for your convenience. We encourage our customers to monitor their tracking information closely for updates on their delivery status. If you have any further questions or need assistance, please don’t hesitate to reach out to us at [email protected] with your order details. We appreciate your understanding and patience. Let me know if there’s anything else you’d like to adjust!
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Jul 6, 2024
Amazingly yummy and super fresh!!
Amazingly yummy and super fresh!!
By Kati W.
Response from Exoticsnacks· Jul 8, 2024
Great to hear you enjoyed your order! If you need any assistance with future purchases or have any questions, feel free to reach out to us. We appreciate your positive feedback and look forward to serving you again soon!
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