ExonauteReviews of exonaute.com

Ordered the MW-02 (Order No. 1393) )for the Apple Watch Ultra back in October. It finally arrived this week in January and I have to say I was horribly disappointed. I paid $200 for a watch band that didn’t even come with any tools to resize it or even any instructions and the huge pins for the links are not standard ones. The one tool it does come with is half a little flat head screwdriver for the watch casing that looks like a bit to a tool set. It barely got the job done. Then I discovered that the metal clasp doesn’t snap down well. Every time I take the watch off I have to smash it down at all sorts of weird angles to get it to snap in place and even then it snaps open if I move my wrist a certain way. Clasp also feels unfinished and snags on my clothing. Not exactly what I was expecting for a $200 product! Customer service also refuses to contact me back but had the gall to request a review so here I am!

I keep watching the negative Trustpilot reviews stack up as I sit here, impatiently waiting for my watch band to arrive. I don’t know if and when I will actually receive the product and based on the recent reviews of the exact item, I assume I will receive a sub-par band. I pre-ordered a band based on the advertised availability of Dec 14. It was a very important Christmas gift that I still have not received. Some time after the promised date, the website changed to say “available Dec 24”, a ridiculous promise seeing as the 24th was a Sunday preceding the holidays. I wasn’t happy but I figured I would receive it by the end of the year still. I e-mailed at the end of December asking for a status update. I was told that it would ship the first or second week of January which seems to have been the standard response based on other reviews here. This is now January 17 and I haven’t had any communication this year. No update, no shipping confirmation, no apologies and nothing to do. Sadly, I don’t want to make waves as I would still like to receive the product. I hope it is what it is supposed to be and not a flaming piece of trash like the previous reviewer received. Update. On Jan 20 I received an e-mail stating that my order is on the way and giving me a DHL tracking number. Jan 24, I contacted DHL to see why the shipment isn't moving. They haven't even received the package! All Exonaute did was print the label but my band is still sitting in their building. So much for 2-3 day international priority shipping. I got hopeful and now I'm extremely frustrated again sitting in limbo. If this thing ever arrives, it better be the pinnacle of human engineering and the most beautiful, flawless piece of jewelry to ever exist. Last update. The band finally shipped. It was given to DHL a full week after I was sent the email saying that it shipped. I have received it. The unboxing. The packaging was underwhelming after seeing Exonaute’s posts about its awesome new packaging. Since this was a brand new item, you would think it would come with the the latest and greatest packaging. First, mini heart attack as the tag on the packaging said it was a band for a regular watch, not an ultra. Open the box and you are greeted by a band that looks like it’s for the regular watch as it comes with the wrong screws to assemble it. The stupid, annoying slotted screws that trigger my OCD daily as you can never have them all facing the same way. Not the hex countersunk screws as in the marketing pictures. The tool for the screws is embarrassing as it isn’t remotely the right size. The band does come with an extra link and a half link as advertised. The band itself. It is assembled by people that clearly don’t give a damn as all the links are facing random directions so it needs to be completely taken apart and reassembled uniformly. The pins seem sturdy and function well. The band is easy to resize. The case does not come with any kind of shims or isolators and the watch fits a tiny bit loose. When the watch vibrates, it rattles in the case. The latch. What the hell? It’s more of a friction fit than a click. It takes about a hundred pounds of force to close it fully, no exaggeration. It doesn’t ever seem to latch fully so it seems like it could come unclasped in some situations. The piece you have to pry on to release the latch permanently sticks out quite far from the band and is unfinished. It is near razor sharp on both corners. I have caught it on clothes and cut my skin with it. Finally, I rate the company a 0 due to the lack of communication and the ignorant responses to reviews blaming the consumer for not expecting delays. I rate the band a 3 because it looks great and is unique but only because of the preorder price I paid and the additional discount code I used on top of that. At full price, the band is a 1 and a disappointment. Based on this, I raised the average to a 2 for my “experience”.