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By Member
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
95 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Excite is a relatable, jean-wearing, never-boring, highly-caffeinated credit union. We’re made up of smart, friendly people who feel it’s our responsibility to take care of the neighborhoods we live in. And we want to give everyone the chance to build a financially stronger future – because together is the only way to step up to better. Oh, we are also a very stable financially sound 69-year-old credit union with $650 million in assets and 43,000 neighbors (Members). We serve our neighbors in nine counties – Santa Clara, Santa Cruz, San Mateo, San Francisco, Monterey, and Alameda counties in California – and New Hanover, Pender, and Brunswick counties in North Carolina. We also offer the same great benefits to over 400 of our business friends. We’d be happy for you to visit us at excitecu.org. Federally insured by NCUA.
Excite Credit Union (excitecu.org) has 95 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
95 approved reviews, newest moderated first
Do not honor commitments
By Member
We worked with Excite recently and have to say that I am very impressed with how fast the team is and how approachable everyone is. They made our entire experience very smooth. I strongly recommend Excite to everyone whether you are looking for a loan or a savings account. Keep it up Excite team!
By Neha B.
I use the branch on blossem hill road , polite , frendly , the only people i trust to manage and keep my money safe , now my who family banks at excite , no hassle banking
By Andrew D.
Excite gave me an opportunity that no other bank would consider. After experiencing an identity theft issue, I was left seemingly without any hope to achieve financial freedom. Now I can see the light at the end of the tunnel.
By RONALD
Karen was very helpful in assisting me on my auto loan . She gave me the approval and all the requirements right away. We completed my auto loan in a couple of days. I just hope that for next time, I can sign everything online since I live all the way in Alameda County. I appreciate Karen a lot for walking me thru the process. Thanks again, Evelyn
By EVELYN
The lady at the window was very very nice.
By LAQUELLA
Excite is easy to bank with and products and services are very competitive even in current market conditions and no other CU or bank was able to beat their rates at the same time maintaining worlds best customer service
By Member
Very polite, professional
By SAM