Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
749 reviews
Exceptional VillasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Villas is a luxury villa rental company, founded in 1992, specializing in luxury villas and tailor-made vacations.We believe an exceptional vacation is about more than a beautiful villa. It is about expert advice, personalized service and knowing that every detail is taken care of. Our Villa Specialists have first-hand knowledge of the villas and destinations they represent, allowing us to match each guest with the right property.What sets us apart: 3,800+ handpicked villas worldwide Personally inspected villas, visited by our Villa Specialists Destination experts with genuine first-hand knowledge Personalized service from your first enquiry through to your return home Complimentary concierge service, tailored to your individual needs Best Rate Guarantee across our villa collectionWe do not take a one-size-fits-all approach. We take the time to understand what matters to you and create a vacation around your requirements.Our attention to detail is what makes the difference. From finding the perfect villa to arranging private chefs, airport transfers, experiences and special celebrations, our team is here to make every part of your vacation effortless.Discover your next exceptional escape and view all our villas.
Exceptional Villas (exceptionalvillas.com) has 749 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
749 approved reviews, newest moderated first
Excellent service provided by Mary to ensure everything we asked for was in place before we departed.
By J N.
Response from Exceptional Villas· Apr 23, 2024
Hi John, Thank you so much for your lovely review. We're delighted that you chose Exceptional Villas and hope you are enjoying your time in St Lucia. Warm regards, Mary, Paul and the Exceptional Villas team
One of the most professional and courteous vacation travel coordinator teams with which I have EVER worked. Yvonne and Rowena are unmatched in timeliness and thoroughness of client service support.
By Al P.
Response from Exceptional Villas· Apr 15, 2024
Dear Al, Thank you very much for your lovely review. We're delighted that you chose Exceptional Villas and hope you have a great time in Barbados. Warm regards, Rowena, Yvonne and the Exceptional Villas team
Great service from the whole team. Communication very timely and the app is great tool for info at destination. Have found the whole thing a super easy experience and are hoping our villa and holiday will be as great an experience as so far
By Mrs Lorraine F.
Response from Exceptional Villas· Apr 10, 2024
Dear Lorraine, Thank you for booking with us and for this great review. We're delighted you found the app useful, and very happy to hear that your booking experience has been seamless. Warm regards, Paul, Mary and the Exceptional Villas team.
Marianne has been wonderful. She has been extremely attentive in answering all our questions and planning our events.
By Gail P.
Response from Exceptional Villas· Apr 5, 2024
Dear Gail, Thank you so much for your great review. We were delighted to assist with your holiday planning and hope you have a fabulous time in Turks and Caicos. Warm regards, Marianne, Gwladys and the Exceptional Villas team
Elaine was terrific and made this experience exceptional.
By customer
Response from Exceptional Villas· Mar 12, 2024
Thank you so much for your kind review, and for choosing Exceptional Villas. We hope you have a fabulous time in Anguilla. Warm Regards, Elaine, Gwladys and the Exceptional Villas team.
The guidance and advice provided by Aoife before booking was very knowledgeable and helpful. All of the villas in Barbados are gorgeous, but we were given her professional, objective and gentle input attuned to our needs and budget that made the process pleasant and easy. Every little detail post-booking was attended to promptly and cheerfully by Rowena. I must have asked a thousand questions and was met with only patient eagerness to assist. She organized airport transfers, restaurant reservations, rental car and sports activities — she even mapped out the number of steps we needed to take to get to the beach! I would recommend the quality of client service provided by Exceptional Villas very highly and certainly would consult them again.
By Elizabeth S.
Response from Exceptional Villas· Mar 8, 2024
Dear Elizabeth, Thank you so much for your lovely review. We're delighted you booked with Exceptional Villas and we hope you have a wonderful time in Barbados. Warm Regards, Rowena, Aoife and the Exceptional Villas team.
We haven’t stayed at the villa yet but the service I have had so far to plan and book everything needed for the trip is like none other. Outstanding. Thank you Elaine!
By Margaret
Response from Exceptional Villas· Mar 7, 2024
Dear Margaret, Thank you so much for your lovely review. We were delighted to assist with your holiday planning and hope you have a fabulous time in BVI. Warm regards, Elaine, Alannah and the Exceptional Villas team
Having used this company many times I wouldn’t consider using anyone else, it’s a very personal service and nothing is to much trouble . Yvonne and Rowena are both friendly and efficient.
By Miche
Response from Exceptional Villas· Mar 1, 2024
Hi Michelle, Thank you so much for your great review and for your continued support. We're delighted that you chose Exceptional Villas once again, and hope you have a great time in Barbados. Warm regards, Rowena, Yvonne and the Exceptional Villas team
