ExcaliburmovinggroupReviews of excaliburmovinggroup.com

Excalibur quoted us a price, showed up on moving day and more than doubled it. They took our things, promised a reasonable delivery date, and then kept them for weeks longer than they had said. When we called to express our frustration our phone calls were ignored and unanswered 90% of the time. When we DID get somebody on the phone they made it clear that they could not care less about us or our things. When they finally brought our stuff the truck was stuffed so full that I could see how squished and damaged my possessions were from inside the house. They broke serving dishes, a smart TV, a classic gameboy, damaged both of our dressers, stole one of our boxes of liquor and left us a bit of somebody else's clothing. While the movers were here they also asked me, a homeowner who they don't know, if I could tell them if a few mystery items were mine or not. They didn't know. Who knows. It amounted to a few boxes, a guitar, and a very broken mirror. They weren't mine so I told them so, but what if I weren't honest and wanted a guitar?! After that the movers explained that they were mixed up because their truck had been stopped by the police and searched for drugs the night before. They showed me pictures. I wish I was lying, but I'm not creative enough to make this up. When I try to call to see how I can file for compensation on my broken, damaged, and stolen things, how I can get this bin back to its proper owner, and maybe to follow up on our movers possibly being drug mules, no answer. Of course. Don't use Excalibur. If you're going to move a long way and are considering going with them for your moving needs, instead just collect all your stuff in a big pile and light it all on fire. You'll be less stressed out for less time. If you want pictures of my things, how broken and squashed it all showed up, I'd be glad to share, just drop me a comment. If you were the move with KP0632 Blue stickers, also contact me! I'd like to get you your stuff back.

SCAM!!!!!! DO NOT give Excalibur Moving a deposit!!! I honestly feel that Excalibur Moving is a front for a theft ring, in my experience with them, nothing about this organization rings true as a moving company!! I have made several large corporate moves with well known moving companies and can confidently say that this is not a legitimate moving organization!!! The individuals who I worked with were Kyle ?, Taylor Richardson and Walt White. Their emails now come back with Phishing warnings, and the web site they directed me to as theirs..... is Fake. In addition, all of the (so called) contract information that was sent to me is no longer available on the emails. (Shame on me for not doing my research!!) I lived in California and was making a move to Scottsdale, Arizona. Excalibur (associates) sent out a small rented Budget truck (for a 1700 sq ft home) and three laborers, who could not speak English. These three men had no ID's, legit moving paperwork, or any type of credentials to show me that they were professional movers. The Bill of Lading was grossly incorrect, and had been doctored. The driver attempted to change the move from weight to cubic feet and demanded cash up front, he then insisted that he and his two "helpers" needed to inspect the items to be moved. It was quite clear that they were "casing the joint" so I asked them to stop and please remain outside/in the garage. At this point, I had absolutely no doubt that my belongings were heading to Mexico. (The border was only 2 hours away). When I refused to allow them to load up my items onto the Budget truck the driver quickly called Excalibur and attempted to "renegotiate" the move for an additional $2000.00??? When I again refused to allow them to move my items they proceeded to harass, bully, insult, raise their voices, and threaten me. I immediately demanded they leave or I would call the police. I have been working with CostCo Citibank Visa for over three months to get back over $2200.00 in deposits made to Excalibur. This has been nothing short of time consuming, endless frustration, and pure nonsense. My Costco Citi Visa had to be cancelled and a new card issued because several fraudulent charges (Discount Tire, Hair cuts) showed up after Excalibur obtained my card number. (In all honesty, I cannot recommend the CostCo Citi card either as they have been extremely slow, negligent, and unprofessional in handling this matter). I have filed a complaint report with the Department of Transportation and the FTC, and will continue to pursue all legal remedies available to me. The most disturbing part of this incident is that my private information was shared with several, very shady individuals, some who then came into my (previous) home and also know my current place of residence. I stopped sleeping in my previous home (fear of being broken into by Excalibur associates) until the move was completed by another moving company. At this point, I've decided to head to court.

These people are liars, thieves and thugs! Do not use them! you'll never recover your household! I speak with experience. His company and their employees did this with malice and intent and should all be jailed from Joe to Caitlin and Nicole They tell you they have trucks in your neighborhood. I have Emails to prove it.a They collect your belongings pillage them take anything of value and return you with trash. Do yourself a favor donate to Goodwill and have a better chance of getting it back. I will pursue them to the day I die for their complete disregard for people and their belongings. They are evil lying manipulative scammers. Karma's coming for Them. So mote it be.

If i could do 0 stars I would. I called the company July 13th to get a refund. I was told that the refund would take 21 days to get and that it would come to me as a check. I have called them multiple times about the refund after the 21 day period was done. I was told many different times that the refund would be sent out on Friday (08/17/18, 08/24/18 and 08/31/18). By September 20th the company quit taking my phone calls. It is now October 29th and the only way i can get a hold of them is by using other people's phones. I now call every other week. Once i tell them my name I am put on hold and I usually hang up after 40 minutes. At this point i do not think i will ever get a refund back and that this company IS A SCAM! PLEASE STAY AWAY AND DO NOT DO BUSINESS WITH THEM!

SCAM BUSINESS | DO NOT USE | I had called and requested a quote from Excalibur Moving Group (referred to as "EMG" from here on). Once finished talking about the quote the salesman requested a down payment to secure the moving date. I complied and paid a $500 down payment. The conversation ended and I hung up. I then proceeded to see their online reviews and saw their online presence was atrocious and immediately called back in order to obtain a refund. During the phone call I spoke with a supervisor and after going back and forth, being told a "guarantee" of a full refund if I am dissatisfied with the move, being told he is saying this on a "recorded phone call" that I was unaware was being recorded, he finally agreed to give my money back according to the contract. I waited a week and called as I had yet to see a refund enter my bank account. They claimed there is a 21 day waiting period. I then called again after 21 days to be told it is actually 21 business days, and will be in my account that day or the next. I still have yet to receive my refund and they will now avoid my phone calls. This business is a scam and YOU SHOULD NOT pay any down payment with this company. I have not been issued a refund, nor have I been serviced in my move by EMG.

This company regularly misrepresents itself as a mover when they are a broker, this means they sub contract out to random companies which impacts quality control. Most of my items arrived damaged, Many never arrived. They deliberately underbid then regularly hold you items hostage for double the fee agreed upon. I reported them to 3 attorney generals and the FMCSA.

DO NOT USE THESE FRAUDULENT PUSHERS! My mother gave a down payment to this company and they were supposed to show up today “late morning to early afternoon.” After 10:00PM I started to think to myself that something was fishy. One quick google search brought me to countless reviews stating that this company is indeed fraudulent & many people have lost all of their possessions to this company. At 11:30PM my mom got a call from one of these snake oil movers saying they will be at our house in 10 minutes! I told my mom to cancel the payment and once the two men arrived IN A BUDGET TRUCK (NOT A TRUCK OF THEIR OWN WITH THEIR COMPANY LOGO LIKE THE WEBSITE SHOWS) I told the driver “Thank you so much for being over 12 hours late, because if you hadn’t been then I wouldn’t have found all of the fraudulent claims in reviews and your BBB score of an F.” Then the driver sat there and said nothing while he had a nervous/awkward squinty smile on his face completely showing his cowardess. I told him “so we won’t be needing your service” and as soon as I said that both men rolled their windows up and they took off. I realize we should have did more research before committing to the down payment. Plus all of the 5 star reviews on this page are made by them to level out their average

Excalibur is a moving broker that will take your money and sell to the lowest quality moving companies around. We booked a move from Florida to Texas and had a horrible experience. It took over a month for our things to get here, we were never given any kind of ETA or updates, charged extra than what was quoted despite before as accurate as possible, and to top it off we're missing multiple boxes and the movers dont care and will not compensate us for losing our stuff. You are better off renting a uhaul and doing it yourself.