Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
204 reviews
ExactMatsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ExactMats® provides protection & enhancement for any space, including homes, offices, and vehicles. We offer clear surface protection and easy ordering.
ExactMats (exactmats.com) has 204 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
204 approved reviews, newest moderated first
Great Co. & products! I've ordered both the vehicle and indoor mats and they are terrific and fit "exact". And when you need to call them, a live person picks up the phone and speaks excellent english.
By Keith A F.
Response from ExactMats· Oct 17, 2018
Thanks, Keith, for this stellar review! We're so glad we were able to help.
I purchased Exact Mats for my new Hyundai Tuscon and absolutely love them. They are custom cut for your vehicle, so they fit perfectly! I have Exact Mats for 2 of my other vehicles as well. They help keep your original mats looking brand new. I highly recommend them. You will not be disappointed. High quality product & excellent customer service!
By Cindy
Response from ExactMats· Oct 17, 2018
Thanks so much, Cindy! We sincerely appreciate your kind words and are ecstatic that you love your mats so much! Thank you!
I had purchased exactmats for my car, and these were for my husbands new truck!! Very happy with the customer service and the product!! Love my ExactMats!!
By Jeanne C.
Response from ExactMats· Jul 30, 2018
This is awesome to hear, Jeanne! Thank you!
Fantastic customer service!!!
By Lisa R.
Response from ExactMats· Jul 30, 2018
Thanks so much, Lisa! Glad we could help.
The ordering process was easy. The mat came sooner than I expected and it was an exact fit. I have all Exact Mats in my Lexus. They always stay in place. A great product. Have had them for 12 years. Only the driver’s side has had to be replaced due to wear.
By Pam L.
Response from ExactMats· Apr 20, 2018
Thanks, Pam! We're glad we could help you find a perfect-fitting product for your vehicles for the last 12 years!
They sent me the wrong product as it was way too big to fit my car. On their website they state they would get back to customer within 1 day, not the case! I had to leave several messages before I even got a response. After admitting it was their error, I sent back product the same day I received their return label and emailed them about the return. You would think they would be a little more proactive and send me the correct product ASAP. They did not do anything. After this I asked for a refund. Would not recommend this firm, there are other manufactures/companies with the same product. Go buy it from them
By Lyle B.
Response from ExactMats· Apr 16, 2018
Hi Lyle, Our sincerest apologies once again for not getting back to you within 1 business day. Our goal is to get back to all customer inquiries within 1 business day of receipt, but in this situation, we definitely dropped the ball. In looking at your support ticket, it looks like the incorrect mats were sent to you in error and we were actually able to exchange the mat for the correct ones, at no cost to you. However, you elected to return the product, which is totally fine, too. Per our support ticket, we've already fully refunded you and have even extended a special code for you to use at checkout, as an apology. Should you change your mind, feel free to use the offer code we sent you. Once again, we're very sorry for the issues you've experienced. Your feedback has been passed along to the leadership team and will be used to improve our processes so that this does not happen again.
Excellent Product
By Floreda T.
Response from ExactMats· Apr 16, 2018
Thanks Floreda!
These were the mats l have been looking for. Just the right fit and not too bulky. A great product for someone looking to show the original carpet.
By Milton
Response from ExactMats· Apr 16, 2018
Great to hear, Milton! Thank you!
