Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
204 reviews
ExactMatsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ExactMats® provides protection & enhancement for any space, including homes, offices, and vehicles. We offer clear surface protection and easy ordering.
ExactMats (exactmats.com) has 204 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
204 approved reviews, newest moderated first
Best mats ever!!
By Ruth C.
Response from ExactMats· Jul 19, 2017
Thanks Ruth! We have similar mats (FDA-compliant, too) available for home/office spaces, too! Feel free to check it out if you need to protect your other interior surfaces.
This is the 3rd time I have bought Exactmats. It's a great product and the site is super easy to navigate. A very pleasant experience!
By Joan
Response from ExactMats· Jul 19, 2017
Thanks so much, Joan! We're happy to hear that our newly designed website is easy to navigate and that you are a continued ExactMats customer. Oh, and just because you love ExactMats so much, we wanted to let you know about our newer line - ExactMats Home & Office. If you're looking to extend protection into your home/office, please do check it out!
Great product + great customer service = 5 stars
By William
Response from ExactMats· Jul 18, 2017
Thank you so much, William!
I could not order on line because after entering my credit card it want to a PAY PAL screen. I couldn't even get your website from Mozilla. The customer service guy made an error in my address and I had to call back, twice. Your products seem first class, but the rest is lacking.
By John K.
Response from ExactMats· Jul 18, 2017
Hi, John. We're so sorry to hear of your experience. This is not at all the norm. Our #1 priority is to make sure that our customers are taken care of, both in product and service. We recently launched our new website, so it's possible there was an issue with the system. We'd love to hear from you via phone or email to make sure we can correct the issue ASAP. We'll do what we can to make things right.
The mats fits my Audi A5 perfectly, I have bought 3 sets now, the Audi A5, Lexus RX350 & Honda Civic. Awesome product, thanks EM!
By PNguyen
Response from ExactMats· Jul 18, 2017
Wow! Thank you for your review! We have incredible customer loyalty but hearing it straight from you makes our day! We're always improving our offerings too (like our new Home & Office line), so make sure to subscribe to our emails and check the website for updates. Thanks again!
Very good customer service
By Bruce D.
Response from ExactMats· Jul 18, 2017
Thanks for the review, Bruce! So glad we could help.
Great product that I have used on several vehicles over the years. Had a minor issue with selection and the customer service was phenomenal. I am a Service Manager by profession. You guys deliver service right!
By Ron B.
Response from ExactMats· Jul 18, 2017
Hi, Ron. Thanks for the review! Customer Service is at the heart of our brand, so this really makes us happy to hear that you were well taken care of. By the way, we offer the same level of protection for surfaces in your home and office, too. Feel free to check out all of our custom offerings for our newer ExactMats Home & Office product line when you have time.
Fits pretty well but heavy plastic smell and edges needed deburring.
By Steven B.
Response from ExactMats· Jul 18, 2017
Hi, Stephen. We definitely haven't heard this one before and we want to make sure your mats work for you 100%. We work hard to make every ExactMat perfect, and we do have a quality guarantee, so please call or email us for assistance at your earliest convenience so we can help.
