ExactCareReviews of exactcarepharmacy.com

For the first few years that I used exact care pharmacy, it was very good.Now we get to this year. Every single month, there's something wrong with my delivery, My medications et cetera. I call they reassure me that everything has been changed.And everything is up-to-date.Blah blah blah , turn around and the same thing over month after month for the last 10 months. My doctor sends over prescriptions.They say they never received them. All kinds of garbage. God forbid it be something that I need right away , because I won't get it for at least three or more weeks after they say it's being expedited and sent overnight. I don't know if they've changed management or what, but this pharmacy has really gone downhill. Unfortunately , I do not drive or have a way to go pick a prescriptions , so I am stuck with them for now while I am shopping for a new delivery service. If you are a first time person to exact care run away , find another pharmacy!

this company sucks ive been in the hosp 3 times this month because they cant get off there asses and get some pills in the mail now i seem again to have a delivery problwm so here we go again !

I had my doctor send over my prescriptions and I called them the same day to make sure they got them. I told them they were important that I needed to have them overnighted. They came up with every excuse one week later exactly I received two other prescriptions overnighted and not the prescription I was looking for. I called every single day talked to two supervisors and had to call and cancel the prescription and my doctor called it into my local pharmacy. I hate them. I want to leave them, but I’m on Temporary Disability and my daughter is paying my bills and likes that is a monthly payment but they always get everything wrong . Other than two people that help me this last seven days everybody was rude. Two were really nice and very helpful. I would not recommend them at all.

they are alway rude me when i call to see when my nex shimmet is coming

ExactCare is the WORST PHARMACY EVER! Read all the complaints from other customers, and they're all true!! The DREADED EXACTCARE took over Divydose. And what a HUGE mistake. Divydose was great. EXACTCARE IS HORRRRRRRRIBLE. Tim, the supervisor, is NASTY and totally unqualified to be a supervisor. He should be a trainee. DO NOT EVER SIGN UP WITH EXACTCARE. YOU WILL BE SORRY!! Currently looking for another pharmacy that delivers.

I was using Divvy Dose, which merged with exactcare. HUGE mistake. I have had two shipments from them. I have had my meds on the same schedule for many years, even when I had to switch companies. exactcare said they would follow the same schedule as DD. They did not. When I called, I was told that it would be straightened out. I just got the next shipment. Nightmare. Same crazy schedule (including 3 times while I am asleep) and now boxed in 5 boxes instead of consecutively. I am confined to bed, and cannot juggle 5 boxes in my lap to handle my meds. I have called and left voicemail after waiting for half an hour, and have not gotten a call back. I am now researching other pharmacies that do packets.

We did not request this pharmacy. They have called 3X requesting the same information and hound us with calls and texts. I have zero confidence in their ability to get things right.

Horrible! No...that is not an exaggeration. Zero stars. I have never worked with any pharmacy as negligent, and dishonest as they are. They merged/replaced Divvydose, and I'm sure most if not all will refuse to deal with them. Many disabled people like me, young or old, must rely on having their medications shipped to them. I had no issues with Divvydose, other than it taking far too long to set up my account and send first shipment. Once that was done, it went pretty smoothly. I expected the same with them. I got a 27 day supply instead of 30. The meds are in sealed daily packets, in a roll, placed inside a closed cardboard box. The opening on top allows you to tear the packet of meds you need for that day. I've no way of knowing if any packets/meds are missing unless I rip the box open and count how many packets I have. It's a pharmacy. They have standards in how the meds are counted and filled. How does one miss 3 whole days worth of meds? Today I tore off the last packet. I called them. They told me there was nothing they could do. You wait 30-40 minutes each time to talk to someone and 9 out for 10 times, the phone goes dead 15-20 minutes into waiting. The pharmacy is closed on weekends. There isn't a single pharmacy in every state across the country that is closed on weekends. Less hours on those days, but not closed. You cannot get in touch with a pharmacist or anyone to help you concerning your meds. You will get "someone" to take a note(If you're lucky to get someone on the phone),so "someone" will call you on Monday. Need heart meds that keep you alive and you cannot go a single day without? They will tell you "there's nothing they can do." They didn't give you a 30 day supply? "Nothing they can do." When you talk to any rep, you will be told one thing. The next rep? The exact opposite. I've got my local pharmacist furious, simply because they lied to him. (Not furious at me.) They "supposedly" cancelled my order and I'll be able to have them sent to my local pharmacy. Next rep said there's a note about this, but the order has not been cancelled. Previous rep said if the pharmacist calls today, it can be filled and sent to my local pharmacy today. Last rep said their pharmacy cannot send prescriptions over because there is no pharmacist on weekends. Today is Saturday. If I follow their rules, I won't get my meds shipped to me until Wednesday. That leaves me without meds for 4 days, because I won't get them until late in the afternoon. One of which I cannot go one single day without. I can purchase 3 days worth, without health insurance (because it won't be covered), for nearly 50 bucks. Will they pay for it? No. Can I afford 50 on my disability low income? No. Do you need life savings meds that going even one day without could put you in the ER? They don't care. And you will never get anyone who will be honest with you. Your life is at risk if you use them. Stay away, folks. No exaggeration.