Eversource EnergyReviews of eversource.com

Things at ES will not change unless the current execs are removed. Employees cannot speak up for fear of retribution. So many incompetent people work there due to nepotism and equity. Its sad because so many of the ES employees work hard and care about what they do.

Eversource puts all their debt on the backs of consumers while management rakes in the money. We put in solar to try to save money, but Eversource has tacked on so many fees to their delivery service that it is some times more than double our supply costs. They add a bunch of nonsense fees that pass the cost of doing business right back onto the consumer. We should own stock in Eversource, since we are paying their costs. I hate them so much. They are raking in profits, yet continue to cry over their debt. Pay your damn bills before paying your CEO $18.89 million a year instead of raising our fees again!

Deplorable company and customer service. No one answers any questions service reps are rude. You can’t get anywhere with anything thru customer service tried four times 25 minutes on hold no call back except a survey? On top of ridiculous delivery charges that are more than our monthly bill! Time for some customers all of us to stop this mega monopoly grinding us all into the ground with their cost of maintenance they never actually do but charge more for. Disgusted!

I have 2 eversource accounts in 2 different states. Normally, I pay by phone and I am prompted to enter my account number that I want to pay. This past time, I was not. Money was directed to wrong account. Two lengthy phone calls and 5 customer service people later, the money was not directed to correct account. Extremely frustrated.

Worst customer service ever. They overdraft my account by 10,882 dollars twice. Nobody is able to fix it, I spoke with 7 or more agents and they keep transferring me, in the meantime they kept asking me if i'm interested in solar, what a nerve! Horrible company.

I spoke with brandy today regarding a downed pole. She stayed on the phone with my husband and I for over 1.5 hours trying to help us solve our problem. She was knowledgeable, resourceful and helpful. She was a pleasure to talk to. Eversource needs to give her a promotion. Her customer service skills and knowledge about your company is stellar and second to mone.

This is truly one of the worst companies I've ever encountered. Starting new service? Ok there's an option to do that on the website. I try. Doesn't work. Ok I call them. Says I need to upload documents. Ok. A day later, it failed. Please upload more documents. Ok. A day later, it is accepted. Ok. So surely I can start service now right? Nope doesn't work. I call them again. Ok now it finally works. I ask for a confirmation email. They say I will receive it shortly after the call is over. I never got an email. Only good part is the person on the phone was not rude.

If I could Give 0 stars I would. Eversource exemplifies what it looks like when a company has no competition and therefore they don’t care. They don’t even try to care. I’ve had several really awful experiences with Eversource with documenting account information I incorrectly. After several attempts and long wait times they needed over 5 times to actually do what it is that they said they were going to do which was simply change account information to reflect the correct account holder. This held up our solar panel project by over 6 months. Most recently an error on automatic payment happened and we received no notifications. Our electricity was shut off without any notice. Even after resolving the payment issues immediately online they refused to turn the power on until the next day even when a maintenance person from Their company was right in our driveway. They said he cannot help bc that wasn’t their policy. The whole thing is disgusting and sickens me how they would leave a family and people without water, heat, and electricity for over 24 hours even after the issue was resolved and a person from Their company is in the driveway. They make me sick.