Event Insurance NowReviews of eventinsurancenow.com

From the start trying to get wedding insurance it was continuous cycle of making an account, then being told my email/password was wrong or my account wasn't active. I finally had to call customer service who was able to finally get me into the account. All was fine getting the insurance, until it was time for payment. There were no options for payment besides sending a check. So now I have to go to my bank to get a check and mail.

It was very hard to understand. We had to call, the assistant she was awesome. she state that our pricing was incorrect and some of the info. we need was not showing up. She was able to fix all of that and we were able to get the correct info to the Event hall.

I was referred to this company because my primary insurance provider does not offer special event liability insurance. I went through their online quote and application tools, which were pretty straightforward and helpful, but before I purchased the policy, I had a few questions that weren't answered by the online process. I called the customer service line and got someone's voicemail, so I left a message. Several days later, no one had returned my call, so I called again and had to leave another message. Once again, several days passed and no one got back to me. I then sent an email indicating I hadn't heard back from anyone after my two voicemails and explaining my questions. I received a prompt but curt response that was about two sentences long, did not apologize for the lack of follow-up, and did not fully answer my questions. After that experience, I strongly considered going with a different company for special event insurance, but unfortunately I was not able to find another one that offered the extent of coverage we needed for the same price. Our event hasn't happened yet, and hopefully nothing will go wrong because I really don't trust this company to handle any claims--or anything customer-service-related for that matter--with care and professionalism.

Got a quote, all was well with the world, I was pleased with the service and price. Day of event, went to pay and was surprised to be forced to pay a large "membership fee" that I hadn't planned on!! This is totally unacceptable, and caused me great inconvenience as I had not budgeted for the extra expense! What did I become a member of? No phone number to call, no way to not pay it. Bad form, event insurance now.