euhomy.comReviews of euhomy.com

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4.3/ 5

Great

244 reviews

euhomy.com4.3Great

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About euhomy.com

The World's Best Portable Ice Maker.

euhomy.com (euhomy.com) has 244 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Website: euhomy.com
Category: Appliances & Electronics
Listed on The Fair Hearing: 2026

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Apr 22, 2026

Product doesn't last

I’m really disappointed and honestly feel obligated to warn others before they make the same mistake I did. I purchased the 24 inch under counter refrigerator expecting it to last for years, not just over a year. Unfortunately, it completely stopped working after only 14 months—barely past the warranty period. When I reached out to the company, they refused to take any responsibility or offer any meaningful solution simply because the warranty had expired. What’s frustrating isn’t just the failure itself—it’s how quickly the company distanced itself from the problem. A major appliance like a refrigerator shouldn’t fail this soon, and a company that stands behind its products would at least try to help in some way. Instead, I was left with a broken appliance and no support. If you’re considering buying from this brand, I strongly suggest you think twice. A slightly lower price isn’t worth it if the product doesn’t last and the company won’t stand behind it when something goes wrong. Buyers beware. UPDATE: I was offered a 15% discount to buy a new unit. I understand they’re trying to present the 15% discount as a goodwill gesture, in reality, it doesn’t meaningfully resolve the issue. Offering a small discount on another unit—after one already failed just outside the warranty period—doesn’t inspire confidence, especially when similar pricing is readily available elsewhere without the added frustration I’ve experienced (Amazon $699). The 15% discount would be $20 off of Amzon's price for their product. What’s most concerning is the expectation that I should invest in another unit from the same brand after this experience, without any stronger assurance or support. The issue isn’t just the failure itself, but how it’s being handled. A product like this should last significantly longer than 14 months, and the current offer doesn’t reflect that level of accountability. I was hoping for a resolution that demonstrated a genuine commitment to customer satisfaction and product reliability. At this point, I don’t feel that’s being met and it is time to move on. Again, BUYER BEWARE!! ******Update: I am happy to report that Euhomy reached out to me and replaced my broken refrigerator with a refurbished refrigerator, despite the warranty expiring on my previous unit. The regrigerator looks and works great and I am very happy with Euhomy standing behind their product and sending me the refurbished product. Thank you!

By Billy C.

Response from euhomy.com· Apr 23, 2026

Dear Billy, Thank you for sharing your experience, and I’m truly sorry to hear that your refrigerator stopped working, Please know that we have been following your case closely. We apologize. It is never our intention to distance ourselves from our customers; rather, we want to ensure every user feels valued and supported. I want you to know that we’ve carefully reviewed your case. While the warranty period has technically ended, we take your feedback very seriously and would like the opportunity to make things right for you. We are committed to making this right and would appreciate the opportunity to provide a more meaningful solution. As discussed in our direct correspondence, we have already shared your feedback with our Quality Management team to investigate this failure and are preparing a specialized assistance plan for you. We truly value the loyalty you’ve shown our brand in the past, and we are determined to regain your trust. Please check your inbox for our latest message so we can move forward with a resolution together. We appreciate you giving us the chance to resolve this issue. Our goal is to ensure every customer feels supported, not frustrated, especially when a product doesn’t perform as expected. Thank you again for your honesty, and we hope to turn your experience around. Euhomy Support Team