Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
447 reviews
Etana CustodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
447 approved reviews, newest moderated first
Support provided is very prompt and efficient, as well as very professional in resolving customer issues.
By T L.
Response from Etana Custody· Jul 20, 2023
The Etana Team would like thank you for your review about our positive customer service - it means the world to us and we are thrilled to have exceeded your expectations.
High efficiency and good service
By shijie W.
Response from Etana Custody· Jul 6, 2023
It is always gratifying to receive appreciation for our efforts in delivering excellent service and high-quality products. Thank you for your review. Etana Custody Support Team
Etana Custody is a very good payment solution very easy to use with its simple interface and excellent customer support.
By hichem A.
Response from Etana Custody· Jul 6, 2023
We take pride in providing exceptional service and quality products, and it is always rewarding to hear that our efforts are appreciated.
When I first on-boarded with Etana several years ago the support service was close to non-existent. This means that their response time was between 3-4 month. Currently that has improve dramatically to a few minutes if not seconds and the matter gets resolved as well. This is why I am so happy with their service and would recommend it to anybody
By Lindrowsqy K.
Response from Etana Custody· Jul 6, 2023
The Etana Team would like thank you for your review about our positive customer service - it means the world to us and we are thrilled to have exceeded your expectations.
Quick response and patiently answer.
By leo.zhou
Response from Etana Custody· Jul 6, 2023
The Etana Team would like thank you for your review about our positive customer service - it means the world to us and we are thrilled to have exceeded your expectations.
Very responsive and kind, the best support of all payment and online service providers that I am using and I am using more than 30.
By nina97
Response from Etana Custody· Jun 15, 2023
The Etana Team would like thank you for your review about our positive customer service - it means the world to us and we are thrilled to have exceeded your expectations.
The prompt response to my request to action my transfer. The communication was very professional and prompt and kept me informed that the request was received but was being actioned. Also, the exceptional speed with which the funds can be transferred from Etana into other Account.
By Paul
Response from Etana Custody· Jun 15, 2023
It is always gratifying to receive appreciation for our efforts in delivering excellent service and high-quality products, which we take pride in providing. Thank you for your review. Etana Custody Support Team
Every request, every situation, support was able to resolve in a positive way. Thank you much.
By GIMFCFX B.
Response from Etana Custody· Jun 15, 2023
It is always gratifying to receive appreciation for our efforts in delivering excellent service and high-quality products. Thank you for your review. Etana Custody Support Team
