First encounter …
Efficient in getting my new account set up and as I’m not a huge techy sort, I’ve managed to get through unscathed. Thank you 😊
By Gareth N.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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447 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
447 approved reviews, newest moderated first
Efficient in getting my new account set up and as I’m not a huge techy sort, I’ve managed to get through unscathed. Thank you 😊
By Gareth N.
Every time I need help, they help, and solve my issues. It is not often I need help, but they follow methodical steps to understand my issue and ultimately resolve it. I am appreciative.
By Chris A.
Some small hicups to sign up, but customer service were very good (and human) which is a bonus. Thank you
By Ms C.
It would have been impossible to do it without your help. Thank you.
By JORGE DE ARMAS L.
easy to deal with easy uploads , nice interface .Quick response
By Myke
Response from Etana Custody· Aug 7, 2023
It is always gratifying to receive appreciation for our efforts in delivering excellent service and high-quality products, which we take pride in providing. Thank you for your review. Etana Custody Support Team
I had to go through a reverification check as some of my documents had expired. The team were really responsive and guided me through the process quite quickly. After reverification, I transferred some USD to my bank from Etana and the transaction went through seamlessly. Will definitely be using the service more going forward.
By Ad
Response from Etana Custody· Aug 7, 2023
The Etana Team would like thank you for your review about our positive customer service - it means the world to us and we are thrilled to have exceeded your expectations.
🤔 Full Professional 👍🏻😁
By Marek J.
Response from Etana Custody· Jul 26, 2023
It is always gratifying to receive appreciation for our efforts in delivering excellent service and high-quality products. Thank you for your review. Etana Custody Support Team
I got from Etana a really good service. The respond time was so fast!
By VICTOR HUGO ZAMBRANO D.
Response from Etana Custody· Jul 20, 2023
The Etana Team would like thank you for your review about our positive customer service - it means the world to us and we are thrilled to have exceeded your expectations.