Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6 reviews
KaspienSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Formerly known as etailz. We’re a third-party Amazon seller who grew into a robust ecommerce platform. Today, we’re so much more than a retailer. We offer an expanding suite of proprietary software and leading services. Combined with our 12+ years of experience and a steadfast belief in personalized solutions, we consistently deliver secure and sustainable growth for both established and emerging brands.
Kaspien (etailz.com) has 6 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
6 approved reviews, newest moderated first
This seller is running a scam by printing a shipping label that stated 32 lbs (as if it was the Doona being shipped) and attached that label to a small envelope. Inside the envelope was a $0.50 screen protector. It showed our Doona was “delivered” yet it was just this fake/scam pouch. We got a refund from Amazon but there’s no telling how many people don’t request one & the seller keeps the $$$$!!
By Brock
Ordered $132 of Almond butter through Amazon on 3/1. Kaspien says it shipped 3/8-3/2. Now 4/7 and still not received. No tracking number supplied. Amazon says seller does not have a tracking number. So there is no way I can check on shipment. No contact from Kaspien. You would not be mistaken for thinking it was a scam.
By AH
I ordered rosehips tea bags from Kaspien, my first experience with Kaspien. Box arrived tightly closed, but inside all tea boxes were open and tea bags were spread all over inside this parcel. It looks like someone opened those tea boxEs and spread tea inside then mailed it. It’s dangerous in time of Kovid .
By alex K.
Response from Kaspien· Sep 21, 2020
Hi Alex - We're so sorry to hear about the state of your order! Please get in touch with us via Amazon and we'll take care of you.
We've been working with etailz for the last three years and they do a tremendous job as Amazon resellers. They great people who genuinely care about delivering positive outcomes for their partners.
By Paul S.
Response from Kaspien· Apr 21, 2020
Paul, thank you so much for your feedback and continued partnership!
The marketing team has the knowledge to grow business. they are devoted, involved and motivated to develop what it takes to increase the sales.They are open minded to suggestions and guidance. the monthly marketing report are well put together.
By Lise B.
Response from Kaspien· Apr 15, 2020
Lise, thank you so much for your positive feedback! We truly value our partnership and look forward to years of continued growth ahead.
I have been working with eTailz for several years on product launch, marketing development, and social marketing. The interactions with the company from the CEO down to the managers have been positive. The people are trustworthy and straightforward. eTailz looks for ways to make the partnership win-win for both sides, which I have always appreciated. Their have been some personnel rotations, but the people seem to make it work and figure things out quickly. I am looking forward to how their services and offerings change with the new investments they have received recently.
By Mark T.
Response from Kaspien· Apr 15, 2020
Mark, we truly appreciate your partnership! It's always a pleasure working with you to drive growth. Thanks so much for the positive feedback.
