Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
309 reviews
eSIM CardSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get eSIM NoweSIMCard is a leading provider of eSIM services, offering seamless connectivity solutions in over 200 countries. Our platform specializes in two types of data plans: Data Only eSIM and Data-Voice-SMS. We cater to the diverse needs of our users by providing local, regional, and global eSIM options. Whether you're a frequent traveler, a business professional, or someone who needs reliable connectivity, eSIMCard ensures you stay connected without the hassle of changing physical SIM cards. Our commitment to innovation and customer satisfaction sets us apart, delivering high-quality, hassle-free mobile connectivity wherever you go. With eSIMCard, you experience uninterrupted communication, easy setup, and the flexibility to choose plans that best suit your needs.
eSIM Card (esimcard.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
309 approved reviews, newest moderated first
I can not use the esim
By Anaam A.
Response from eSIM Card· Jul 2, 2025
Hi Anaam, we're really sorry to hear you're having trouble using your eSIM. 😞 Please reach out to us directly via WhatsApp: +1 (407) 212 6950 or Email: [email protected], and we’ll help you resolve the issue as quickly as possible. We're here to assist you! 🚀📶
Esim wasn't working at first. The qrcode they sent me via email wouldn't activate. I contacted support via WhatsApp. Immediately they corrected the situation with another qrcode that worked first try. The roaming and data didn't set up automatically at first. I contact support again and Laura was able to walk me through the steps to set up the data that got me on 5g in only a few short minutes of troubleshooting. Great customer support! Thanks again.
By ajdickgmail.com
Response from eSIM Card· Jul 2, 2025
Thank you so much for your feedback! 😊 We’re thrilled to hear that Laura was able to assist you in getting everything set up and working smoothly. 🚀📶 We take pride in offering excellent customer support, and it’s great to know it made a difference. If you ever need help again, we're always here for you. Happy connecting! ✨
(Updated from 1 star after a super helpful and very lengthy support chat lasting over an hour). The start (yesterday) wasn't great: I couldn't activate my esim (error message) after arriving in Hong Kong. I tried different ways to resolve this, but had no success. Error message suggested there might be an issue with the esim. I then bought another esim with the same result. After this I received sms messages asking me to click a link, presumably to fix it. The link was fully in Chinese, I tried finding my way through but no success. One day later: the support chat walked me through all the steps. It turned out the automatic install had an incorrect apn setting and a new web link I received had a page that allowed me to switch from Chinese to English, requesting me to add 'real name' information including a passport photo. Now it works. I trust the apn setting and web link will be fixed so others have a smooth experience, and if you travel to HK or CN be aware of the 'real name' verification.
By Hans
Response from eSIM Card· Jul 2, 2025
Thank you so much for your feedback! We’re thrilled to hear that Laura was able to assist you in getting everything set up and working smoothly. We take pride in offering excellent customer support, and it’s great to know it made a difference. If you ever need help again, we're always here for you. Happy connecting!
Great service
By Cathal Ó.
Response from eSIM Card· Jul 2, 2025
Thank you, Cathal! We're glad to hear you had a great experience with our service. If you ever need assistance, we're always here to help. Happy connecting!
they helped me very fast
By Katherine Finn Z.
Response from eSIM Card· Jul 2, 2025
Thank you, Katherine! We're happy to hear that our team was able to assist you quickly. If you ever need help again, we're always here for you. Happy connecting!
I bought a new eSim. Had initially problems in installing but I was able to get the help from their whatsapp. The help was instantaneous , quick and accurate. Thanks to customer service executive Alice Charlotte for sorting this out in 5 minutes. Much appreciated
By Vasantharaj P.
Response from eSIM Card· Jul 2, 2025
Thank you, Vasantharaj! We’re thrilled to hear that Alice Charlotte was able to resolve your issue quickly and efficiently. We take pride in offering prompt and helpful support. If you ever need further assistance, we're always here to help. Happy connecting!
Sin la ayuda del support no habría llegado a resolver
By Silvina V.
Response from eSIM Card· Aug 27, 2025
Thank you, Silvina! We’re glad our support team was able to assist you and help resolve the issue. Reliable step-by-step guidance is exactly what we strive for, and we’re happy you could get everything working smoothly. Safe travels and happy connecting!
Excellent service.
By Milan S.
Response from eSIM Card· Aug 27, 2025
Thank you, Milan! We’re glad to hear you had an excellent experience with our service. Providing reliable connectivity and responsive support is always our priority. We appreciate your feedback and look forward to keeping you connected on all your travels!
