EShineReviews of eshinestore.com

Our 10-inch battery powered light stopped working reliably after two years of good service. Once they verified our original purchase and the problem, EShine sent us a new replacement.

EShine's customer support is fantastic. I needed additional mounting strips, and although they don't sell them separately, Amelia from EShine's customer service team graciously provided complimentary mounting strip. They were also very prompt in responding to my requests and follow-up messages. I recommend them.

Trying to select some under cabinet LED lighting I eventually got to Eshine's web site since they seemed to have the most suitable selection for us. While I could learn a good deal about sizes available, I was CONSTANTLY DISTRACTED by the chat help window and pop ups informing me about people who'd just bought a light. Frankly, I could care less about someone's purchase in Schaumburg, IL! And with a question to ask, I tried the ever present chat window. This function needs work: I was permitted to enter in my question BEFORE informing who I was, but immediately asked for name, phone, and email and while filling this out, the chat froze. and wold no longer take any text! Had to close the entire eshine page to restart. A second attempt went nominally better, but was very clumsy. Decided to try email instead and ended up pleased: it's the same person (Paul) responding and the was knowledgeable, providing the answers I needed. And VERY quickly--much more so than any other email customer support email contact I've tried. So, rapid response + knowledge (Paul) won the business (as soon as my contractor gives the go ahead.)

Great online service and love the products. They offer numerous options for undercounter lighting and I was able to design my system and use their products. Products are of high quality and they get orders out very fast. There on line chat help is done as they respond immediately and work hard to solve any problems. Highly recommend this company.

Amelia was great. She was patient and answered all of my questions until I was ready to place my order.

1st class support team. I was in the process of filling in a support ticket on EShine website, and an agent was available to pickup the support task via IM. The diagnostic and replacement process was completed within 24 hours. Many thanks.

Amelia was very helpful in finding the solution to my lights turning off after 10 seconds. The solution was to relocate the sensor to the center to avoid the cupboard edge. There must be more than 5 inches all around sensor.

Paul was very helpful in resoling a flickering light problem.