EShineReviews of eshinestore.com

We bought this bed in June. Both our remote controls have stopped working. It has been 10 days since the second one stopped working and I contacted Eshine explaining to them I have a spinal cord injury and the bed was frozen in an uncomfortable sleeping position. The response was for me to look under the bed to see if another part of the remote was working. I had twice explained I can't get down on the floor as I can't get up or down safety. Their AI would not transfer me to a human so I could explain my situation. They have no human answering any phone numbers. I have no idea when I will receive the new remote!

I purchased four of them, one then two more and then a third, when they work they are great, the last one I got was defective, the company is not responsive at all, nothing. They claim there is a warranty but that is not true because you can't communicate with anyone to get the help you need. If you like to gamble go for it, I had 75% success, I won't buy anything from this Co.

I have been trying to reach your company by phone and email. No respond I bought a Farmhouse Ceiling fan but when I put the fan on it goes backward for a couple of seconds then it goes the other way. What is causing this problem

I've been thoroughly pleased with the products offered by this company overall. Recently, I encountered a minor technical issue, but the outstanding customer service, particularly from Paul, truly stood out. Paul guided me through a simple process—he asked for a brief video detailing the problem. After a swift review, he promptly arranged for a replacement to be sent my way. In essence, their customer service exceeded my expectations. In today's landscape, experiencing such a high level of service is genuinely refreshing.

I struggled at first to install the undercabinet lights on my own, but I eventually made it happen and I am super happy with the outcome. The installation success of my unique installation situation was only possible because of the steadfast help I received from EShine's Customer Service. They were very quick and detailed in responding to my questions along the way. Seeing how responsive and dedicated they were after the sale is what makes me give them a five-star review.

Amelia has been very helpful to support me! I had a faulty unit and Amelia asked me to test it by plugging them in a different way. Unfortunately I accidentally broke my power supply cable during the process, but Amelia was quick to send me a replacement unit. Very considerate and helpful!

Amelia was great! The charging port on my LED light strip broke so she sent me a new one. Great assistance!!!

I have an EShine undercounter LED light that stopped working. I bought them through Amazon in September 2022. I emailed eShine and they walked me through several fixes which didn't work. I received the replacement LED bar and the light works just like it’s supposed to. EShine was quick in their attention to my issue. I have had instances where, because I bought the item through Amazon and not directly from a company, they won’t provide any warranty or deal with the problem. I'm very impressed with their responsiveness and willingness to fix the problem. EShine really stands behind their products! .