Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
218 reviews
ESAPetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At ESAPet, we deeply understand the comfort and support an Emotional Support Animal (ESA) can provide. Our mission is to help you obtain a legally recognized ESA or PSD (Psychiatric Service Dog) letter through a seamless and guided process, starting with a free screening by our licensed, accredited, and experienced therapists.Our therapists are highly trained and skilled in assessing mental health conditions and determining the therapeutic benefits of pets. They have completed rigorous education and possess a thorough understanding of the laws and regulations surrounding ESAs. This includes the criteria for qualifying animals and the rights and responsibilities of ESA owners. As the leading Emotional Support Service, we guarantee that your letter will be 100% compliant with both state and federal laws.
ESAPet (esapet.com) has 218 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
218 approved reviews, newest moderated first
The ease of esa is amazing. I answered my questions and the doctor did the rest for me. They didn’t question my diagnosis .. just made it easier for me to keep my furr babie with me.
By Princess
Response from ESAPet· Sep 16, 2025
Hi Princess! Thank you for sharing your experience. Our goal is exactly that: a simple process focused on your needs so you can keep your fur baby at home. We're here to help! 🐾 Best, The ESAPet Team
My therapist was very thorough & kind. I’m from Iowa so I have to wait 30 days, to get my ESA letter.
By Suzanne S.
Response from ESAPet· Sep 16, 2025
Hi Suzanne ! We appreciate this feedback about your therapist. About the wait: some states ask for a short provider-patient relationship before documents are issued, and we follow those rules to protect your letter. Let us know if you need anything else, we are here to help!🐾 Best, The ESAPet Team
Amazing experience! Lori made me feel comfortable from the start and not ashamed of my diagnosis. My furbaby Bruno and I thank her so much
By Cristina G.
My Mental Health Behavior conditions were evaluated by the PSD Therapist. Due to Medical symptoms conditions, age related daily tasks are limited. Bella's Bebé's helps me endure scheduling daily priorities. Preparing meals. Request renew PSD letter on or about 8.31.2026. Thank you very much. Have a pleasant day folks🐾
By Jace H.
I requested a letter and I got an appointment within the day. Once the letter came, I gave it to my landlord. They did not accept it and questioned the validity of this service. Because they questioned the validity of ESAPet, they sent an additional form. In their rejection of the letter, they cited the spelling errors on the letter, the company branding on the letter, and they were unable to connect with the psychologist when reaching out. I followed up with the psychologist to fix the letter’s mistakes. She did not fix all of the errors, and left the company heading on the letter. ESAPet requested $79 more in order to fill out the additional form. To be clear, the building management said that the letter was INVALID. But it says on the website “full refund if your letter doesn’t work.” So I requested a refund. Initially they said no, but then they finally gave me a partial refund (about half). With all of that being said, when I submitted a letter from my personal therapist, my building management accepted it immediately. They did not request additional forms, because they deemed the letter valid. I would recommend just using your own therapist, don’t use ESAPet.
By Spencer
Response from ESAPet· Sep 10, 2025
Hi Spencer, Thank you for taking the time to share your experience. We’re truly sorry to hear that you felt disappointed with the process. We want to clarify a couple of points for transparency. As stated during checkout, if a housing provider requests additional forms, confirmations, or direct communication after the ESA letter has already been issued, there is a separate $59 fee. This covers the therapist’s time to review and complete those additional requirements, and it applies to all clients who need this service. Your ESA letter itself was valid and not denied. What your landlord requested was additional documentation, which is outside of the standard letter and why that service was offered to you. That said, we’re sorry this left you feeling unsatisfied and we understand your frustration. We appreciate your feedback as it helps us continue improving the clarity of our process. Sincerely, The ESAPet Team
Dr. Jones was very easy to talk to and nice. She sent my letter over within minutes.
By Virginia N.
Recently renewed my ESA pet travel and housing letter. The process was so easy
By Cristina P.
I love it they are fast and great
By Laney A.
