Erin Condren DesignReviews of erincondren.com

Horrible customer service. They’re unresponsive for a week now. I ordered a planner first week of July 2025, it was slated to ship last week of July 2025. It’s now the second week of August and still nothing. Not shipped, no update from Erin Condren. It’s just awful. Don’t waste your time or money with them. I wish I’d have checked reviews on here before I bought one.

Ordered my planner at the beginning of January. I already had a bad issue with another company so I tried this instead. I knew it would be shipped the 22nd January and I agreed. The product has been shipped the 17th Jan so I was very happy. Unfortunately my package remained blocked at FedEx for over a week so at the end the planner arrived even more in delay than expected. In the meantime I wrote to the customer service who just replied me with a default very well written email that I thought they were sincere. My planner has finally arrived after a seven days delay. I wish I could say I'm happy. But I'm not. I got a planner from someone else because I asked it customized with my name and I got one with some other letters on. I'm very UNHAPPY.

I have purchased nearly $500 in product since January of this year. In my first order, I purchased journaling pens. Two of the twelve pen tips were broken, and when I reported it to them, all I got was an "I'm sorry, there's nothing we can do." I decided to give them another try, so I made several additional purchases (without product issues). I just learned that they have a rewards program, so I signed up, then chatted with a Customer Service associate to see if I could get Insider points for the purchases I have made this year. "I'm sorry, there's nothing we can do." For real!?!? I think I'm going to go back to purchasing from Plum Paper. Their products and customer service are far better than EC. And they ship UPS. EC ships FedEx, and I have received every order two days AFTER the scheduled delivery date.

Multiple incorrect orders-it can't just be me! I have ordered maybe 5/6 times and most of the orders have a mistake. Again, my order has arrived and it's wrong. Customer services are polite but don't really do much other than offer a replacement which will ship within 3-5 business days. Having already waited 2-3 weeks and the error being theirs, this seems like a poor way to treat customers. Lots of 'we are sorry' but no real accountability. It's a shame as this used to be a good brand. AVOID!

Terrible customer service. There is no one to talk to. I scheduled 2 phone calls and no one called back at the scheduled time. Finally I did a chat today and wasted more time. I wanted to place the order with a representative and she told me to go online.I had a credit so I wanted to order through the representative. It was a total waste of time. I asked for supervisor contact. Do not order from Erin Condrin. After this planner I will go back to Franklin Planner where you get customer service. I thought I would try something different.