Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
26 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ericcraft is listed under Accessories.
Ericcraft (ericcraft.com) has 26 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
26 approved reviews, newest moderated first
The images in the advertisement are clearly enhanced using AI. I only realised this when I received the actual product which is very poor quality. Just a printed piece of cloth with some stitching. Can’t blame anyone but myself for buying based on online advertising. Won’t bother to return as likely more hassle than it’s worth.
By MH
I would give a negative score but that is not an option. I got quilted laundry baskets. They can’t stand up on their own. It is plain material - no depth to the designs at all. VERY disappointed!
By nola R.
Ordered two laundry bags in August 26. Received both and they were what i ordered. However in September I ordered a tote bag intending to use it as a birthday gift. Was sure I completed the order but received an email saying the item was still in my cart. I tried completing the order but they wanted details I didn't have. So I ordered the same item and asked if they could refund the first payment which had gone through. So now they have two payments for the same thing and after many emails still have not received a refund. So I guess it really is a scam!
By Margaret
It’s cheap. It’s definitely not quilted. It’s a printed picture on a cheap piece of fabric. And the picture varies from what they show online. It’s just an over priced piece of junk. Do not buy this.
By Emily C.
This is a cruel scam…they take your money (should have smelt a rat - too good to be true) and then sent something totally different to the description and photo of the bags…don’t be fooled
By Anne J.
I bought a large laundry basket 2 months ago. It is missing the “large Support Rod to hold it up. I emailed the company asking to send the support rod and I am getting the run around asking for information I have supplied. Hence No Support Rod to date!! I can’t use the laundry basket as it won’t stand up!! Their customer service is horrible! Do not buy from them!!
By Francine
Ordered a quilted cotton bag and received a plastic bag. They wanted to give me a refund of 20%, after refusing $10. Raised a complaint through paypal and then they raised it up to a claim. Paypal decided in my favour and I got my money back. Be careful what you buy, they lie on their website. Expect to not get what you ordered. Only pay via paypal so you have a chance to get your money back.
By Angela
No stars. Utter Pooh products. Crap customer service. Site says 100% refunds offered this is a lie. There’s no refund it’s rubbish do not buy anything from them! 🤬
By annie R.
