Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
102 reviews
EquireliefSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BUILT IN THE BARN. BACKED BY THE FIELD.WE'RE RIDERS — JUST LIKE YOU.This journey began when our own horses struggled with soreness, muscle tension, and slow recovery after rides. We tried every tool available, but most were designed for people - not horses. They were loud, clunky, and missed what horses truly need.
Equirelief (equirelief.com) has 102 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
102 approved reviews, newest moderated first
Item didn’t arrive. Initially they would respond and said they were having shipping issues, but then they stopped answering. I contacted my bank to refund my money, and received an update that my order was cancelled. Still no refund. Avoid.
By Rebecca D.
Very impressed with how quiet it is, the timer is perfect so I can evenly massage each side of my horse.
By Bernie
Never recieved the product. They kept telling me they are having issues with the shipping company but its been well over a month and they have now just stopped responding to me. It is giving big time scam red flags. Company is suppose to be in USA but ships from china? I have not recieved a refund or a response to my last two emails. Update- Took a long time but got a refund
By Colleen W.
I ordered the Equirelief 8 head massage gun in 30th December 2025. I still haven't received it . Initially Ashley told me they were over whelmed with orders and my order would be fulfilled soon . I got an email notifying me of shipping info on 11th January . By 24th Jan still no movement on shipping. Hadn't been picked up by courier. I emailed again . I was told there was an issue with their courier company that had now been sorted. My order would be sent in the next 2 days. 5 day later still no movement on tracking. Another email sent last Friday 30th Jan with no response. Then I sent another email 3rd Feb and no response. Not impressed. I now want a refund.
By Kari L.
Great service, support and products
By Phillip
Ik heb besteld op 7 jan 2026 nog steeds niets ontvangen heb meerdere keren mail contact gehad met Ashley eerst vertraging door de feestdagen daar kan ik me iets van voorstellen maar paar weken later met de belofte komen dat het zou worden opgestuurd. Ho maar !!! En geen reactie meer niet via mail en niet via WhatsApp !!!Ik ga hier werk van maken !!!
By Kroezen
Update: customer service reached out to apologize for delay and stated "they are personally monitoring my shipment". I've requested a return/cancellation/refund. Will see what happens. Ordered 12/25. Reached out to "customer support" and was given vague response regarding parcel not populating in tracking. It's been over a month and still no tracking available. No response from customer service either.
By JD
My purchase has not arrived yet
By Mary C.
