Very disappointed
Had the best and worst time with this casino. I turned the $1 they gave me, into $500 tried to redeem. Declines my verification. I've chatted with support and emailed with them. Was told they reset something with my account to try again. They had me do the same thing over and over. 10 trys later and it still won't work.. Went back in to play some and try again.. seems the only thing they reset was the games. Made them harder to win. Very disappointed ...................... response to epics reply. I did indeed try again to verify my identity I actually tried probably 5 times. Still declined it. This is the first time of anything being said about it being due to blurry pictures. Only thing I was told. Was I had to wait 72 hours to try again.. so now. Even more disappointed..
By Shanna S.
Response from Epicsweep· Mar 1, 2026
Hi Shanna sorry to hear this has been so frustrating. On the verification: your KYC attempt wasn’t approved because the document photos came through too blurry to validate. That’s why our team asked you to restart the verification and resubmit clearer images. At this time, we don’t see a new verification attempt started after that request. On the games: we don’t adjust odds or change game difficulty based on verification status or account sessions. Results can vary a lot from session to session because gameplay is naturally volatile, but settings don’t change on our end per user. If you’d like, reply here or reach out to support and we’ll help you restart the verification the right way so you can move forward.