EntirelyPetsReviews of entirelypets.com

After three days and not receiving any word I logged on to their website for a CHAT. Then they tell me my item is back ordered and will be a few weeks. I guess they did not think I might need the item before Christmas. Stay away.

Site was easy to navigate. Easy check out.

Ordered a 12 month supply of "stuffs" for my 4 dogs .. hefty order.. well they filled 1/3 of my order, charged me the full amount, claim they sent an email regarding the lower approved amounts (spoke to them 4 times still no email).. thats fine.. when asked why they charged full amount, claim my "refund" is with accounting.. and has been for 2 weeks.. I will return to ALLIVET regardless of price difference.. this company is a joke.. don't waste your time.. took a month for them to send 1/3 of my original order and playing games with my refund..

They used to be great for pet prescriptions, but now are absolutely terrible. I had been going to them for years and had nothing but great experiences. But about a year or so ago, something changed. I don't know what, but I started getting errors in prescription orders. Poor communciation. They would claim the vet never sent them authorization for our dog's medication and my vet would tell me they had. Yes, this could be a "He said/she said" situation, but I know my vet and after hearing this excuse and other screw-up, I believe my vet. I gave them one last chance and they screwed it up again. I advise everyone to stay away.

Be very cautious with this company. Almost a week after I placed my order, I called to follow-up as I had heard nothing - although I was charged. The response was they were out of stock. Would never have known unless I called. We are dealing with prescription items and this company having such a cavalier approach is disturbing.

DELIVERED ON TIME WITH PRODUCT AS ADVERTISED. EASY AND GREAT PRODUCT

Much like the other reviews I read here, I had a horrible experience and told them I would post a review detailing the entire history of my experience. They could have cared less. Not on any day could this company hold a candle to other companies, like Petsmart, Chewy and Petco. Chewy was out of Hills prescription diet food and I searched everywhere trying to find it. Entirely Pets advertised that as a first time customer, I would receive 15% off of the order and free shipping. I received neither. Their website was impossible to maneuver for a first time prescription order. So, I called the Company and placed the order via phone. Because it’s a prescription, the company had to receive permission from the veterinarian to issue the food (prescription). That took 3 days and I was the one who ended up having to have the vet call the company. After the order was placed and paid for, they told me the order would go out immediately. I called two days later to ensure the food was sent and they told me that it was en-route. There was an issue for future AutoShip fees. Apparently unlike other companies, they do not have free shipping. They said the order could take up to eight days with payment of over $20. for ship pin. So I scheduled the AutoShip every two weeks. Finally, nine days later, on a Saturday, I still had not received the dog food. I called the company and much to my dismay, they told me the order had not shipped and in order for it to ship I had to pay 70+ dollars for shipping. I think I could see the red fumes coming out of my head! First, I have an email address, which they also have. They did not send any email notification. They said they left a message on my cell phone. However I didn’t have any such message. First, No food, they charged my card and I had already paid for shipping, which they collected. What kind of company is this? In addition it took over five plus minutes for the customer service representative to tell me that the order was sitting there. At first, she told me there was no food in stock. After asking her repeatedly to look through the computer to see if it had shipped (since that’s what they previously told me) only then, did she see the order was held up because they wanted in excess of $70 to ship the food. I had the rep ask for a manager. Do you think there was any accommodation given? Absolutely not. I asked for a refund and told her to cancel my auto ship. I was also very clear that I would place a review online and pray that it would be seen by would-be customers. This company is a disgrace!

Excellent! My dog loves the food.