EndNoteReviews of endnote.com

Clear and usable categories. Helps me write my book.

I cannot figure out how to install my purchase

Constancy of service improvements and product.

Essential software! I use it on all of my papers.

Product could be better. However and note corporate is not willing to listen to customer comments.

Great support service

In recent versions of EndNote, I've encountered three glitches that need fixing. First, when I click "Find Reference Updates", I can Update All Fields and Update Empty Fields, but I can no longer Edit Reference. I can't copy & paste from the online information, and I can't type into my version of the reference. Second, and related, I used to be able to delete a section in my version of the reference and then hit "Update Empty Fields" and continue editing, but now the program closes the whole window. Third, if I'm searching for a reference, I used to be able to type in, say, an author's name, then hit the tab button to get to the next search field. Now, however, the tab button takes me out of the search windows and into the list of references, which is inconvenient. Thanks.

The product has been part of my daily life for almost 30 years. Customer support I've used only a couple of times and always outstanding.