Sinocare Inc.Reviews of en.sinocare.com

Utterly useless instructions nearly caused me to return my 2 in 1 BG and UA meter. After using 7 UA strips following the instruction in the user manual, which clearly states "hold the tip of the test strip to the blood drop', I realised that the reaction chamber on the UA test strip is horizontally positioned about 1 cm back from the tip, unlike the BG test strip where it is in the tip. The meter functioned properly after this and gave me readings for both BG and UA. Better instructions in the manual, with the test strips and online for UA test strips would be helpful.

I have seldom met a company with such woeful Customer Services. I contacted them via their website as my sensor was defective. They replied promptly asking for photos and other info which I supplied almost immediately. They then closed my enquiry on the basis that they hadn’t heard from me, and multiple emails asking for it to be re-opened have been ignored. Their monitors are not cheap, so I won’t be giving any more money to a company that treats their customers so badly. EDIT I have supplied the photos you requested in your response to support AT sinocare DOT com FURTHER EDIT I have checked my settings and my Sent folder, and it has been sent. Your reply has the feel of a ‘Bot’ reply and we are getting nowhere. There is nothing more that I can do. I cannot recommend your product or your Customer Service. 6 JANUARY 2026 I have received your latest response, which must surely be a joke. I have responded to the supplied email address, but I doubt you will get it. You send me a link, requesting photos, yet the provided link has no option to attach photos. Totally unprofessional. 7 February 2026 Thank you for reply. In answer to your question, Yes I have used the second sensor and Yes it did function as intended. In relation to the defective one you already have as much information as I can provide, so either replace it, or don’t replace it, I will not waste any more of my time filling out forms that I have already submitted. 08/02/2026 Thank you, that will be fine. Much appreciated 09/02/2026 Thank you very much, and I can confirm that I have received the refund and I now consider this matter closed.

I tried the glucose strips, and faced difficulties with them. On average you may need to try two strips to get a result. Definitely will not buy again.

I bought Sinocare Safe-Accu 2 to monitor blood sugar as I had 2 blood tests showing diabetes level sugar. The Sinocare shows a normal reading.??

The Glucometer AQ Pro worked correctly the 1st 2 times but then started to malfunction. With a new Test Strip inserted correctly each time, it would suck up the blood successfully, enter the countdown but then come up with E3 error repeatedly. I messaged Sinocare UK many times but they have failed to address or even understand the issue. They seem to suggest I'm doing something wrong and will not accept that I'm following the Manual, Leaflet and Video instructions implicitly. They do not read messages properly or understand them. I expected them to send more strips as this is the easiest possible fix, now I've run out so cannot measure my levels. I have ordered more Strips but will have to wait. If they had accepted the problem and sent more strips immediately, then I would have received them before running out and might have been able to continue to monitor continuously - that is if its not the monitor at fault.***UPDATE*** Sinocare UK finally relented and have sent a replacement new Meter, shame I had to waste so much time and effort. I will update again if this Meter malfunctions.

Pensaba que compraba en España, pero el pedido se realizó en China. El producto ha tardado 20 días en llegar

Tardo demasiado tiempo en llegar y no fuciona bien el localizador

Las tiras de medición me han tardado en llegar 17 días desde que las pedí el 30/03/2024. Me han llegado hoy 16/04/2024. Demasiada demora en el envío para un producto tan necesario.