Empress MimiReviews of empressmimi.com

Jezza was very helpful and knowledgeable. She was able to help me with that I wanted once I clarified exactly what I was trying to do.

The customer service was very prompt and professional. They were able to answer my questions and address my situation. I definitely recommend them to anyone else.

I have some really mixed feelings regarding Empress Mimi this last ten months or so with a few being not good at all. Considering the first year or so of my experience with you guys was nothing but positive it’s pretty disappointing the decline in service. That being said I’ve had to deal with your customer service people a few times and Jezza has been very helpful and has done what she can to help me. She may not be able to fix certain things, but having friendly people helping makes one less issue to deal with. So thank you Jezza, I appreciate you. The most recent message date is listed below, but I have had several interactions with her. Kelle DuBois

Jezza was straight forward, offered multiple options, and happily extended a refund of my order (out of stock issue). I'm super pleased with her service, and as a result I will try shopping your wares again.

Jezza was sweet, helpful, and managed to get everything in order for me quite efficiently!

Jezza is incredibly sweet, communicative, and swift to respond to any questions I have had. 10/10 service!!! Her help in verifying my size and all the issues I had with my last order was very appreciated. I'm very glad that all of my communication has been through her thus far -- a fantastic employee.

Submitted an order. 10 days later after it was still not shipped. I contacted customer service. They said they didn't know why and said they would ask the warehouse. Two days after that no update. I asked them to cancel and refund and they have not responded. It's been nearly 20 days since I ordered from them and I have received nothing. Horrible company.

At first I was skeptical and was convinced I was being scammed lol. The customer support team was very kind nonetheless. I will say it did take a little longer than I expected to receive my package. I still love everything though! It’s very beautiful and the fabric is very soft. I did goof and order sizes too big for the bras so I’ll have to exchange them. They were very fast in responding to my return request!