I love this company
I love this company, the products are so beautifully made. Jezza in particular goes the full mile to be helpful and efficient.
By Mrs L P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
594 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
594 approved reviews, newest moderated first
I love this company, the products are so beautifully made. Jezza in particular goes the full mile to be helpful and efficient.
By Mrs L P.
Jezza is great,so helpful and responds super fast thank you for all of your help!
By nicole Olivia H.
My customer service representative- Jezza, addressed my issue rapidly and completely solved my issue with kindness and empathy.
By Heather F.
Really helpful resolution from Jezza thank you. All good!!!
By Pete C.
Jezza was extremely helpful, understanding, considerate and kind throughout my experience with Empress Mimi. She was willing to try to adjust my order's size after I placed it even though it was a long shot and was calm and kind to me when I got impatient and confused about the way my order arrived. I could not be more pleased with my experience and I would highly recommend giving Jezza a raise if I am allowed. Jezza was exceptional and truly made me feel like an empress. I will be recommending this company to all my friends and will be returning when I need something elegant.
By Fence
Jezza went above and beyond in helping me out! She was not only super quick to respond, but also extremely thorough with every answer and step of the process. I felt completely supported, and she made the whole experience stress-free by managing my queries and delivery with such care and efficiency. Truly impressed —thank you, Jezza!
By Hannah V.
Empress Mimi offers a lovely range of out of this world lingerie, with constant promos, points and subscription programs. I love the pieces are customisable in terms of the fit, however, I feel like some older models run smaller... the difference between a bra from more recent sets compared to older ones is crazy, they cups fit too big, but then going a size down affects the fit on the back and such, it can be a bit difficult sometimes to find a good fit. I will say their customer service is quite good however, they are very helpful and super nice.
By Sara
Very good customer service
By Kate F.