So far the worst plan set-up I’ve done any company
I have set up many pension plans. So far these guys have been the most difficult. My representative is good and patient when I get them on the phone. The response time is good. However, their directions and communications are not good. An example: was told to send everyone "the employee starter kit.” The obvious thing would be to go look for a link to this “kit.” After asking about where to find the link to “the kit” it was explained that “the kit”was all the attachments to the email they had sent me. Overall, onboarding so far has not been easy. Having set up plans before this I know this would be much easier if they simply took the time to create a clear step by step guide…. Thankfully I am through the worst of it & Will update this as we start to operate the plan.
By Pablo



