Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 879 reviews with 5 stars · Clear filters
Great service
By Demarria V.
Response from Emotionalsupportanimal· Aug 25, 2026
Thank you so much, Demarria! We’re thrilled to hear you had a great experience. We truly appreciate your kind words and are grateful you chose EmotionalSupportAnimal.com! 💙 Warmly, The EmotionalSupportAnimal.com Team
I was skeptical at first of the company's legitimacy and had a lot of questions for the representative. Nathalie was so kind and patient, directing me to TrustPilot to read reviews. She answered every question I threw her way. She even verified with supervisors to make sure I had the most accurate information! She walked me through every step of the application process, and made sure I knew all about the consultation with the mental health provider so that I could know what to expect. She is kind and I highly recommend her!
By Cassie B.
Response from Emotionalsupportanimal· Aug 3, 2026
Hi Cassie, Thank you so much for taking the time to share your experience! We understand that it's natural to have questions when choosing an online service, and we're so glad Nathalie was able to provide the patience, transparency, and reassurance you needed. It's wonderful to hear that she took the time to answer all of your questions, verify information, and guide you through each step of the process so you felt confident about what to expect. Your recommendation means a great deal to us, and we'll be sure to share your kind words with Nathalie. Thank you for trusting EmotionalSupportAnimal.com—we're grateful to have been part of your journey! Warmly, The EmotionalSupportAnimal.com Team
Priscilla was so helpful and kind. Thank you Priscilla for your help and patience
By Lilli M.
Response from Emotionalsupportanimal· Jul 30, 2026
Thank you so much for your kind words, Lilli! We're thrilled to hear that Priscilla made such a positive impression with her kindness, patience, and support. Providing a compassionate and stress-free experience is what we strive for, and we're so glad she was able to help you every step of the way. We truly appreciate you taking the time to share your experience and for trusting us with your ESA journey. Thank you for choosing EmotionalSupportAnimal.com, and we wish you and your companion all the best! Warmly, The EmotionalSupportAnimal.com Team
Very friendly, affordable, caring and quick! I appreciate the quickness and thoroughness and getting my ESA letter for me and my fur babies! Priscilla was awesome!
By Solene L.
Response from Emotionalsupportanimal· Jul 25, 2026
Thank you for your kind words! We're so happy to hear you had a friendly, caring, and efficient experience. It's wonderful to know that Priscilla was able to make the process smooth and help you get your ESA letter quickly for you and your fur babies. We'll be sure to pass along your compliments to her. Thank you for trusting us, and we wish you and your furry companions all the best! 🐾💙
Very friendly and pleasant over the phone. Made the experience very welcoming.
By Robert
Response from Emotionalsupportanimal· Jul 18, 2026
Thank you so much for your kind review, Robert! We're so glad to hear that you had such a welcoming experience. Providing friendly, compassionate support from the very first conversation is something we strive for, and we're happy to know our team helped make the process feel comfortable and pleasant. We truly appreciate you taking the time to share your experience and thank you for choosing EmotionalSupportAnimal.com. We wish you and your companion all the best!
Pricilla made the whole process smooth and easy. I was hesitant at first but she was patient with me and reassured me everything will be fine. I highly recommend emotional support animal.
By Kitty B.
Response from Emotionalsupportanimal· Jul 16, 2026
Hi Kitty, thank you so much for sharing your experience! We're so glad Priscilla was able to ease your concerns and make the process feel smooth and stress-free. We know trying something new can feel overwhelming, and it's wonderful to hear that her patience and reassurance helped you feel confident every step of the way. Thank you for your recommendation and for trusting EmotionalSupportAnimal.com to support you on your ESA journey. We wish you and your companion all the best! Warm regards, The EmotionalSupportAnimal.com Team
Pricsilla helped me out sooo much was very helpful
By Lucy R.
Response from Emotionalsupportanimal· Jul 8, 2026
Thank you so much for your kind words, Lucy! We're thrilled to hear that Priscilla was able to help you and make your experience a positive one. We'll be sure to share your wonderful feedback with her—it will mean so much to her. Thank you for choosing EmotionalSupportAnimal.com. We truly appreciate your trust and wish you and your furry companion all the best! Warmly, The EmotionalSupportAnimal.com Team
She's so kind, explain everything so clearly, I highly recommend her. Thank you very much!
By Julia M G.
Response from Emotionalsupportanimal· Jul 7, 2026
Thank you so much for your kind words, Julia! We're delighted to hear that your experience was such a positive one. Providing clear guidance with kindness and compassion is exactly what we strive for, and we're so glad that came through during your experience. We truly appreciate your recommendation and are grateful you chose us. Wishing you and your furry companion all the best!
