Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 14 reviews with 4 stars · Clear filters
Priscilla was very kind, and once we got through the necessary sales conversation she made everything understandable and digestible
By Alexis B.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Alexis! We’re glad to hear Priscilla’s kindness and clarity made the experience smooth and easy to understand. If you ever need further support, we’re here for you.
Priscilla was very welcoming and patient. She did great at informing me of everything I needed to know and how to take the next steps to get my dogs ESA registered. She set me up with a consultation where I spoke to Amy, who was also very sweet. I got my letter to send to college housing about 30 minutes later. I’m extremely satisfied and can’t wait to get my ESA id cards for my pups.
By Jade H.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you so much, Jade! We’re glad Priscilla and Amy took great care of you throughout the process. It’s wonderful to hear everything was fast and helpful — and we can’t wait for you to receive your ESA ID cards!
Priscilla was so amazing and kind on the phone. She was sweet talking to me and talking about my pet. However when I presented my letter and everything mu school still rejected it.
By Genevieve B.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Genevieve! We love hearing that Priscilla was kind and sweet while helping you. We're always here when you need us!
Priscilla was very kind, compassionate, and helpful in guiding me on how to register my fur baby so that she cannot be judged by her breed. Ive had my girl since picking her out at 3weeks old to now just turned 9yrs! Priscilla explained to me how emotional support animals defer from a service animal and that my girl can be qualified.
By Erin
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Erin! We’re so happy Priscilla was able to guide you with compassion and help make sure your girl is recognized for the support she provides. We appreciate you sharing your experience!
Melie was fantastic. She was professional, informative, and engaging—truly the highlight of my experience. She's the main reason I chose to move forward with this company. The pricing felt fair, and I appreciate that they schedule you to speak with a licensed therapist. However, my experience with the therapist wasn't as positive; she came across as less kind and welcoming.
By Crystal B.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you for the thoughtful feedback, Crystal. We’re delighted to hear that Melie made such a positive impact on your experience. We appreciate your note regarding the therapist as well—your comfort matters, and we’ll use this to continue improving. Thank you again for choosing us!
They were pretty helpful during the process. Simple and clean. The employee was kind and understanding.
By Darryl D.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Darryl! We’re glad our team could provide helpful guidance for your ESA registration. Making emotional support animal letters simple and stress-free is our mission.
