emmamason.comReviews of emmamason.com

Samantha was professional, patient and willing to go the extra mile! Great experience.

Sydney was very helpful in providing fabric swatches for the different SKUs for the chairs I was ordering. Also answered several other questions I had. It was a very easy shopping experience.

This has been, without question, the worst purchasing experience of my life. I ordered a $3,338 bedroom set from Bedroom Furniture Discounts (fulfilled by Emma Mason). When the furniture was delivered, black mold was discovered inside the wood, exposed when a bed slat broke during assembly. The delivery crew immediately advised me to refuse the delivery, which I did. The furniture never entered my home. I documented everything with photos. Since then, I’ve made 10 phone calls trying to get a full refund for a hazardous, contaminated product that I never accepted. Instead of taking responsibility, this company has: Refused to refund me Offered no explanation for how mold ended up inside the wood Refused to disclose how materials are stored or inspected Tried to force me to accept a replacement without any assurance it would be mold-free When I demanded a full refund, they told me they would deduct a 30% fee plus shipping and handling per their "policy." Apparently, there’s a policy for penalizing customers—but no policy against sending mold-infested furniture into people’s homes. Let that sink in. They are selling defective, possibly dangerous products, and then punishing the customer for their own failure. Do not trust this company with your home, your health, or your money. If you value basic safety, clean air, or ethical business practices, go anywhere else.

Samantha was great . She answered all my questions and handled the transaction/order quickly and efficiently . I appreciated her professionalism and good service .

Samantha was superb.. i was more than happy with her customer service. Thank you Samantha.

Customer service answered all of my questions and was very helpful.

Greg Sharma was great to work with. Got me a great deal and delivery only took about 3 weeks. I just received my Bassett chest today and everything is in good condition.

SAMANTHA was great in ordering our entertainment furniture. She took her time and reviewed it with my over and over again, can't wait to get the furniture in.