Very competitive pricing
Very competitive pricing, great updates online on tracking and order status, product has described, and the delivery staff were great. 👍
By Dave C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
525 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
emmamason.com is listed under Furniture Stores.
emmamason.com (emmamason.com) has 525 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
525 approved reviews, newest moderated first
Very competitive pricing, great updates online on tracking and order status, product has described, and the delivery staff were great. 👍
By Dave C.
Drischen was very helpful. She provided great communication, to ensure a timely delivery!
By Lori
Loved the overall experience. Customer service was amazing. Had to make changes to the order (color) and they called me immediately and made the change. From order to delivery took 4 weeks. Would highly recommend them.
By Rob G.
The couch was delivered about 8 weeks before it was first expected. The in house delivery was about 15 minutes into the delivery window by 2 very pleasant young men. The new couch seemed to be in very good shape.
By John H.
They were very communicative regarding the delivery process and what to expect. The delivery went very smoothly and the furniture piece is beautiful, great quality. I would order from this company again.
By Kerri D.
I got what I ordered, they were exactly as expected, and Jade (and everyone else at Emma Mason) were very friendly and helpful during the whole process!!!
By Katherine J.
Seamless ordering process. Let me know where ordering stood at all steps. Loved the follow up call to ensure my furniture was delivered without issue.
By Chantal L.
Staff communication was fantastic. I received texts and emails all throughout the process. The table I bought was on back order and I never worried about whether they forgot about me or were giving me the run around. They were also very responsive to questions.
By Nell