Embellish FXReviews of embellishfx.com

My Ben Nye Creme foundation came damaged, and the emails show it occured in their factory. I was offered only a regular refund, not a partial or a replacement as it looked scratched to hell. When i emailed Tim, he was rude and did not respond to my last email about how new products should look new when being sent to customers. Horrible service, buy from the company website directly instead of Embellish.

I recently tried to get ahold of Ben, one of the owners, via his business card by the register of the store. I called once and left a voice mail with no response, so I tried again the next day. He answered in a fake Chinese accent and proceeded to neg me until I hung up the call. The rudeness of that and the following email exchanges (because I've had plenty of pleasant interactions w him at the store, so i was CERTAIN it wasnt him), not to mention the blatant racism, will make sure that I definitely never step foot in this store again. Incredibly disappointing. I've been shopping here for years and would sing their praises to anyone who'd listen. Waiting for shipping sucks but if it means not supporting someone who actively caricatures stereotypical accents, and berates their customers, then that's an easy decision.

Sorry, but this product does not work well at all...

Product is hard to use