Embark VeterinaryReviews of embarkvet.com

I had to write a review because of all the ignorant and incompetent reviews by people with their fake dogs. I already knew my dogs family tree and Embark got it exactly right on both sides. Even more useful was the health information that these negative reviewers could care less about.

I bought a DNA test kit prior to Christmas. After at least 2-3 months I was told they couldn’t get a result and another swab was sent. Same process with same result so I sent a 3rd swab. 9 months later they still can’t figure it out and now my dog is dead. Thanks for nothing Embark. 9 months to tell me they can’t figure into it. Process is ridiculously slow to take 2-3 months per swab. Now they want me to go back 9 months and figure out the original order number so they can refund my money. No one has an email from 9 months ago. They should already know the order number and take care of it after not being able to read the results. It’s called customer service! Don’t waste your time or money!

We were so excited to see the results, which are junk, said that our dog was 100% American Bull Terrier. We know for a fact that the farther is Bully (which granted has some Pit in them) however she has some strange traits and conformation that looks to be Akita mother was mixed breed we were hoping for some insight, got nothing this is a scam.

I was so excited to do this DNA test for my rescue puppy, turns out this is a complete scam. The result we got back was "a village dog" that's not a breed. You're saying I just paid $100+ for you to tell me my mutt is a mutt basically. Don't get ripped off by these people. A "village" dog is not a breed. They can literally say this about any non-pure bred dog. They are just scamming people, getting their money, and saying oh it's a village dog, here is some information about village dogs..have a good day! BS. DON'T WASTE YOUR HARD-EARNED MONEY ON THIS COMPANY

The customer service is really terrible. I have twice paid for a health report for my dog and still have not received it. You can't call anyone and they just don't answer emails or the chat. I had to file a complaint with my bank. They upsold me on something I didn't realize I had paid for several years prior and I still haven't received it.

My main issue is with the age test. I received it as a gift, activated it and then was notified that they weren’t activating the age test anymore because of an error in their calculation model. They gave a refund to the person who bought it but they refused to accommodate my ad the end user by offering a replacement or discount code towards a new age test when they resolve the error. I understand that this unique in that I was not the purchaser and that party was refunded but they did nothing for the end user which I feel like was a reasonable request given that this is their error.

Ordered a kit in December. Finally got around to using it. Activated it on the website and sent it off on April 13th. Nearly 2 weeks later the profile still says "awaiting sample". No explanation from the company regarding the status. Blew £129 on nothing. Avoid.

I tried to activate my breeder DNA kit online today. It said that my unused kit had already been activated. In chatting with embark I was told that my kit had “expired“ and that my only options were to either abandon the $140 kit or else pay an additional $25 to receive a replacement kit. I was told that this is embarks terms of sale. Upon further investigation, I discovered that this “24 month expiration“ term was NOT part of the terms of service that I agreed to when I purchased my kit on June 30, 2020. This language was apparently added since June 30, 2020. You can not add an expiration date to a product after you sell it! As a breeder, I need to have kits on hand to use on short notice, and I cannot always wait the time required to order a kit and wait for it to arrive in the mail. Internet archive has an archive copy of embark’s website of the terms and conditions at the time I place my order. No mention is made of the product expiring.