Embark Card ServicesReviews of embarkcard.com

Service is an F. Often impossible to get a human on the phone, and the phone scripts are definitely elongated to frustrate you.

I paid off my balance and Embark wanted me to send in a copy of my bank statement showing my personal information they already have. Embark shows the payment has cleared, on their end, along with verbal verification that the payment cleared, per Allan, floor supervisor, who REFUSED to provide his supervisor contact name and information. DO NOT ACCEPT THE PRE APPROVAL FROM EMBARK! 100% SCAM. No other AMEX card ask you for the above mentioned information, except Embark.

There are over $5,000 in fraudulent charges on my account. I've called 15 times in a month on the phone a total of over 17 hours and has not been taken care of and I have not received a new card. No one answers my specific questions only reads from a script

Got the invitation letter and completed the Application, got Approved for $ 1.250 Jajajaja , it is joke !! 755 credit score Call 5mins after the approval and cancel the account, do not waste time sending the card. Thanks

I recently paid off my Embark credit card 2 months ago and then they placed a block on my card. When I called to inquire why my card was blocked, I was told by 3 different reps that my account was on hold because I paid off a $2400 balance. I was repeatedly told by all the reps that the ONLY way to unblock my Embark card was to send them an ORIGINAL bank statement showing where the payment came from?????? WHAT???? I have never been told I have to send my bank statement for verification that I paid off a credit card. No one can explain this to me after repeated attempts. NEVER deal with these people, EVER!!! Use another card but stay away from the Embark card. They have nothing but poor reviews, including mine!!!!

Horrible Horrible Horrible - American Express should in no way be associated with this 3rd Party card issuer. I have made a call to American Express explaining this shading dealing with these people and I assured them that my original Amex Gold card I will probably dump after being a member for 3 decades if this is who they want to align themselves with! These crooks have a Payment cut off time of 4:00 PM CT? this is the electronic age and I know you people are not handling every transaction by hand, what do you do, turn off your computers at 4:00 pm? Merchant Service transaction end at 11:59 pm EST Monday thru Friday, yet these crooks choose 4:00 pm. The app forces you to make the minimum payment or the balance in full, although there is an option to make a different payment amount, it never pops up. Forget adding any additional sources for payment to your account, the app is pure trash. STAY AWAY FROM THESE PEOPLE - CALL AMERICAN EXPRESS AND COMPLAIN - ASK THEM WHY ASSOCIATE THEM - File your claim with the Consumer Financial Protection Bureau (855) 411-2372 if customer service dumb's down on you - This has to stop, this is dirty business, plain and simple.

If you get this card be aware that their security to protect you is very poor. Their customer service is not US based and it's difficult to communicate with their CSR who are most likely based in the Philippines.

Paid my Embark card of in full now they want me to prove its me. They are demanding I send bank statement showing I made the payment. They continue to charge me a dollar and on top of that and are willing to take a payment from the disputed checking account. I have called to speak to a manager no one is available. No one will call you back. It is a scam. If you don't pay off your card and they can charge interest they allow you your credit. it is crazy.