We had a wonderful dinner here
We had a wonderful dinner here! The atmosphere was warm and cozy, and the staff was very friendly 🫶
By Patricia J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
119 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
El Pollo Loco is the name of two independent restaurant chains that are controlled by different companies, El Pollo Loco, Inc.
El Pollo Loco (elpolloloco.com) has 119 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 28 reviews with 5 stars · Clear filters
We had a wonderful dinner here! The atmosphere was warm and cozy, and the staff was very friendly 🫶
By Patricia J.
Excellent food en great place
By Keesjan
Llamo el mismo día para reservar una paella y no me ponen ningun problema. Personal super atentos. La paella muy buena
By Sergio
I love their crispy chicken taco.
By Louella
The food I received was colorful, fresh and delicious! I also loved how the flan is packed. Super good and affordable.
By Marie
Muy buenos productos y servicios muy atentos y amables en este restaurante de jackson St
By Natally D.
Jose was very friendly and suggest a great deal For my family
By Angelica C.
I visited the drive thru at El Pollo Loco on Manchester and Florence today 11/14/23. First I must add that I am extremely picky and always has substitutions on all of my food orders. Well Brian took my order and did an amazing job. He was extremely professional, very patient and most importantly polite. I received excellent service and will be going back again! Thank you Brian for great service!
By Marilyn Y.