El Pollo LocoReviews of elpolloloco.com

Worse tasting meal I’ve had in months! We had the chicken avocado wrapped in a flour tortilla and not only did it taste bad, but the was less than a tablespoon of chicken in the whole burrito! Yuck!

Never eat there. Never spend your hard earned money there. Never pay for 2 cups of soup so they can give you 2 cups of broth with NO meat! Literally stole our money and then my husband is on the way back to return it and I call to speak to the manager as this is nothing I have ever experienced at any El Pollo Loco location , and I always order only the same exact thing. Olisos a hispanic male with a heavy accent maybe in his 40s answere the phone "May I help you?" Not a hello, not a thank you for calling El Pollo Loco, none of that. I had to ask , have I reached El Polo Loco on Northern? I said I am a business owner myself and I know it is not professional to answer the phone and not identify where I have called. He hung the phone up in my face. I called back from the same # (which is an out of state #) and they did not answer. Super cute - I called back from my other line which has a n AZ # and low and behold a woman answers the phone, I told her put Olisos on the phone, the man who hung up in my face. She tried to pretend to be confused. I told her a man who identified himself as the manager and (relunctantly) provided the name Olisos to me just hung up in my face and I want to speak to him. Low and behold, guess who gets on the phone as ghetto as ever and says "What do you want?" Yeah! You thought you would get rid of me and steal my money for an empty cup with no chicken no veggie nothing but broth and then hang up on me. No I do not think so. My husband was already driving up there, so that is what I told him you can play cute on the phone and hang up but I will be sure the entire internet knows how you treat people and you can tell my husband why you hung up in my face when he gets there. I have never experienced anything like this in my life. With all the severe food-related illnesses these days I would not trust this location at all based on the way their staff carries themselves as if they are in an alley rather than at work, and I really have to wonder how many others have been ripped off today like they tried to do to me. When my husband gets there the coward who was all big and bad on the phone won't even come out of course. He leave the women workers to handle it who also lie and say he is not there ( he was ther 3 mins ago when he was talking sh*t otp, so that's convenient). My husband was told there is no manager on-duty. Again, I would not trust the cleanliness - as they say nobody is in charge. They told my husband the "guy who made the soup is new". So that is what told him to steal all the meat and veggies and only to make and then serve broth. Wow! Be very very afraid if you eat here. You have been warned. If you spend your money here that is at your own peril. There are many other options including other El Pollo Loco locations very close by. I was feeling a bit sick today and actually chose this as a "treat" when we have $400+ in groceries here, what a HUGE mistake I will never make again. I will continue to do reviews on other platforms so the world knows about this despicable experience and putrid demeanor of the staff and outright theft by deception being practiced openly here by taking money for Chicken Tortilla soup and serving a completly meatless veggiless soupless broth! Its actually funny when you read it, doesn't seem like this is real. This is why those people will be replaced by robots soon and the food will be delicious and customer service will be excellent. I can not wait!

I had the two piece Leg and Thigh. I have no clue how you make a thigh dryer than a breast yet they clearly have figured it out. The Mac and Cheese was worse that cafeteria mac and cheese. Even Banquet Frozen Mac and Cheese is a lot better.

Unusable app and broken support The El Pollo Loco app is completely broken and impossible to log into, no matter what email or phone number you try. I've tried creating new accounts and using multiple family members' devices, but nothing works. On top of that, the support page doesn't even function, so there’s no way to report the issue. I haven’t eaten at El Pollo Loco in over a year because of this, and until they fix this garbage app, They're trying to match original logins with phone numbers, if it doesn't match it won't allow you to log in. The point is people change their phone numbers and people change their emails. I won't be back.

The service is CRAP..rude..stupid..punks work there..The food Sucks Also!!

Apparently the employees at El Pollo Loco are blind!!! Seeving tostado salads with month old avocado and brown lettuce!!! avocado slices looked like shoe brown leather! The lettuce was brown and hidden under sour cream! Half of the tostada shell was empty on the bottom!

El Pollo Loco app offers DO NOT work with their kiosk ordering system. I have had this failed experience on three visits. Order staff have no clue on a local remedy. I sent a query to El Pollo Loco to remedy the issue but no one bothered to reply. After a 1 star Yelp review, a company flack sent me a link for help. Waited 10 business days. Nothing. I used to eat there 3-4 times a month. But with such poor customer service, I will boycott El Pollo Loco. I don’t patronize retail outlets who show contempt to their loyal customers

Wendy's had: "Wheres the Beef?", now El Pollo Loco has: "Wheres the Chicken?" I ordered a 3 piece chicken dinner consisting of two chicken breasts, and one wing along with an ala carte chicken breast for my wife. The chicken breasts are chopped into very small pieces and have very little meat. I complained about my wife's ala carte chicken beast and they offered me a thigh which I took. This keeps happening all the time. We're pretty much done with El Pollo Loco.