Great service
Great service
By Daniel T.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
119 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
El Pollo Loco is the name of two independent restaurant chains that are controlled by different companies, El Pollo Loco, Inc.
El Pollo Loco (elpolloloco.com) has 119 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 28 reviews with 5 stars · Clear filters
Great service
By Daniel T.
Michael at the el pollo loco on la Sierra and magnolia is the best drive through cashier he helped us get our order in a fast orderly time and even went above and beyond to supply us with stuff needed to enjoy our food and he did it while following covid regulations and even exercised the correct safe food handling procedures with a smile on his face and a great attitude I recommend he be made employee of the month and receives a pay raise effective immediately and/or is promoted to a higher position when all else fails u can count on Michael #MichaelRocks #AmazingMichael #NiceSmileMicahel
By Sal L.
Great food excellent service the employees and mangers are excellent thank you Pollo loco !!!!!!!!
By Maria G.
What truly saves you from picking the wrong food for lunch or dinner? Come to El Pollo Loco aka Pollo Loco, now!!! I love coming here at least once a week. Here is my menu - Chicken Wings Lover with Black Bean and steam veggies...Why? Proteins and low calories intake for those who are interested in losing weight. If not, for the love of CHICKS...OPPS, CHICKENS!!! Don't take my words and excitement, go and make your CHICKEN MEAL FROM THE GRILL OF LOCOMANIA AKA EL POLLO LOCO, YOUR ONE-STOP CHICKEN WINGS LOVER SPECIAL...
By DUKE BROOKS YOUNG, ADK Advance R.