Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
832 reviews
El Monte RVSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel.From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road.At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure.We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
El Monte RV (elmonterv.com) has 832 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 119 reviews with 4 stars · Clear filters
Very friendly service; the motorhome was exchanged without any problems.
By Rainer S.
Response from El Monte RV· Jul 6, 2026
We are so glad to hear that you experienced friendly service and that the motorhome exchange was seamless. Thank you for sharing your positive feedback with us!
Van was longer than we’d booked which was fine however we didn’t think the spec was as good. Excellent service at pick up and drop off. Good layout in RV with comfortable bed. Fridge worked intermittently so in the hot weather it was impossible to keep things cold. They did knock some money off though when we returned. Lounge area was very worn for the age. We did one way hire from Chicago to Dallas. Service in both locations was quick and efficient.
By Claire W.
Response from El Monte RV· Jul 6, 2026
We appreciate your detailed feedback regarding your recent one-way hire from Chicago to Dallas. We're glad to hear that our pick-up and drop-off service was excellent and that you found the RV's layout and bed comfortable. We acknowledge your concerns about the van's specifications, the intermittent fridge performance, and the condition of the lounge area. We're pleased we could offer a partial refund for the inconvenience with the fridge. Your comments are valuable as we continuously work to improve our fleet and services.
Wij hebben onze camper opgehaald in Las Vegas, alles ging soepel en vlot. Camper was in prima staat met 31.000 mile op de teller en onderweg geen problemen gehad. Wat ik vreemd vond is dat er wel campingtafel bij zit maar geen stoelen, hebben we overigens gekocht bij Walmart.
By Sjef
Response from El Monte RV· Jul 6, 2026
Hello, Thank you for the wonderful review! We’re glad to hear pick-up in Las Vegas was smooth and quick, the camper was in good condition, and you had no issues on the road. We also appreciate your feedback about the camping chairs, as this helps us improve clarity for future guests.
Lot's of inventory, nice staff. The pickup (1-4p) and drop-off (8-10a) windows effectively blow two days (that you pay for) off the rental time. Also, they could use a little more staffing for pickup processing. Only one, nice guy, was dealing with five groups. I ended up waiting over an hour before I could hit the road.
By RexH
Response from El Monte RV· Jul 1, 2026
Hello! Thank you for sharing your feedback. We’re glad to hear you found our inventory strong and our staff friendly. We understand your comments about the pick-up and drop-off windows. Our rentals are structured by nights, similar to a hotel stay, rather than full 24-hour rental days. That said, we appreciate you bringing this perspective to our attention. We’re also sorry to hear the pick-up process took longer than expected. We are reviewing our procedures and staffing needs to help make the start of each trip smoother for future guests.
El Monte RV è una buona compagnia ; il nostro RV era in buone condizioni e ben equipaggiato. É stato un po’ difficile tenere fermi i piatti negli armadietti che erano alti e non ben divisi, anche se c’erano i tappetini antiscivolo. Abbiamo dovuto comprare un contenitore per la spazzatura, che non c’era, e uno scopino per il wc. Abbiamo avuto delle perdite di acqua dal serbatoio ( probabilmente una guarnizione consumata) Nel complesso è stata una bellissima esperienza.
By stefania
Response from El Monte RV· Jun 29, 2026
Grazie per aver condiviso il vostro feedback. Siamo felici di sapere che il camper era in buone condizioni, ben equipaggiato e che nel complesso la vostra esperienza con El Monte RV è stata bellissima. Apprezziamo anche i vostri commenti sugli armadietti, sugli articoli mancanti e sulla perdita d’acqua, perché ci aiutano a capire dove possiamo migliorare l’esperienza dei nostri clienti. Grazie ancora per aver scelto El Monte RV, e speriamo di potervi accogliere di nuovo per un altro viaggio.
The pick-up and drop-off from the RV were very quick, mainly due to the self check-in. Staff was also kind and helpfully. An free early pick-up, like it was a couple of years ago, would have been pretty.
By Ben S.
Response from El Monte RV· Jun 29, 2026
We're delighted to hear that your pick-up and drop-off were quick and that our staff was kind and helpful. We appreciate your feedback regarding the early pick-up option.
J’ai loué un RV pour mon road trip de las Vegas à San Francisco Véhicule très bien entretenu, on peut leur faire confiance à 100 % Accueil et explication expéditive à las Vegas Accueil et reprise du véhicule excellente à Los Angeles Je recommande sans problème El monte RV
By valerie I.
Response from El Monte RV· Jun 29, 2026
Ciao, Grazie per aver condiviso il vostro feedback. Siamo felici di sapere che il camper era in buone condizioni, ben equipaggiato e che nel complesso la vostra esperienza con El Monte RV è stata bellissima. Apprezziamo anche i vostri commenti sugli armadietti, sugli articoli mancanti e sulla perdita d’acqua, perché ci aiutano a capire dove possiamo migliorare l’esperienza dei nostri clienti. Grazie ancora per aver scelto El Monte RV, e speriamo di potervi accogliere di nuovo per un altro viaggio.
Great service and friendly, competent, solution-oriented staff (5 Stars) The vehicle was „well-worn“(3 Stars), but after some minor modifications, we covered 4,400 miles in 9 States in 30 days together. Good contact with the Road Care team. Thanks again
By Amin
Response from El Monte RV· Jun 26, 2026
We're so glad you had a great experience with our team and covered so many miles! We appreciate your understanding regarding the vehicle and are happy we could assist.
