Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
832 reviews
El Monte RVSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel.From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road.At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure.We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
El Monte RV (elmonterv.com) has 832 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 67 reviews with 3 stars · Clear filters
Dont trust there insurance they only cover each incident of $1,500 and charges you for everything else. Even if they tell you to use any trye company with any trye company they charge you for the one i used
By Mr S.
Response from El Monte RV· Mar 13, 2026
Hello, Thank you for sharing your feedback. If you’d like us to review your situation, please reach out to our team at [email protected] and we’d be happy to help clarify.
Disappointed… paid more for updated RV AND WAS GIVEN OLDER MODEL
By Shirley F.
Response from El Monte RV· Mar 2, 2026
Thank you for sharing your feedback. Guest satisfaction is very important to us, and we’re sorry to hear that your experience did not meet expectations.
The motorhome we rented wasn't in super condition but it was okay But once on the road the problems began The house battery's weren't properly connected So anywhere we went we needed to use the generator for basic stuff The black tank leakt a little bit that wasn't really pleasant And we had also some other electrical issues We called the assistants a few times and we went to the service center for 3days in total out of our 3,5week vacation And still the same problems where there although they said everything was fixed So it was a nice vacation but could have been a lot better with a motorhome without such critical issues
By Arne M.
Response from El Monte RV· Feb 26, 2026
We’re glad to hear you were still able to enjoy your vacation, but we’re really sorry that the motorhome issues took away from the experience. The issues you experienced are not the level of reliability we aim to provide, and we understand how frustrating that must have been during such a long trip. We appreciate you sharing both the positives and the challenges. Feedback like this helps us improve the quality and consistency of our vehicles so future trips can be as smooth as they should be.
Overall, the RV was nice and spacious enough for my family of 5. However, the shower head was too soft, and we couldn't even wash out the shampoo from our hair. It was hot like we were in a pre-warming oven the air was horrible we even started the RV and let it run to see if that would help but nope. Then on our way home we were stuck on the freeway for over 2 hours it was shut down due to an accident and the compressor wouldn't stay on. I personally think they need better air units. Especially for the price of renting the RV and being miserable.
By Annette
Response from El Monte RV· Feb 27, 2026
Hi Annette, We’re glad to hear the RV had the space your family needed, but we’re sorry the issues you experienced made parts of the trip uncomfortable. The issues you experienced are not the level of reliability we aim to provide, and we understand how frustrating that must have been. We appreciate you sharing both the positives and the challenges. Feedback like this helps us improve the comfort and performance of our vehicles for future guests.
I rented a motorhome for the second time. The first time was a very good experience, the second not so much. The motorhome was very old and worn out; the bathroom was leaking water from the shower, and the toilet was also leaking. Inside the motorhome, the front panel behind the steering wheel was all loose, shaking throughout the entire trip.
By Matheus Aguiar Gomes de M.
Response from El Monte RV· Feb 27, 2026
Hi there, We’re glad to hear your first rental went well, and we’re sorry the second experience didn’t match that. The issues you experienced are not the level of reliability we aim to provide, and we understand how frustrating it must have been to deal with those problems throughout your trip. We appreciate you sharing both the positive past experience and the challenges this time. Feedback like this helps us improve the consistency and quality of our vehicles for future guests.
Easy booking, Fast checkin BUT... couple of kitchen tools not present (kitchen kit paid for) No warm water during full week (Anode rod not installed) Failing battery in the rv after day 3. No partial refund or other compensation proposed
By Antoine G.
Response from El Monte RV· Feb 24, 2026
Hi Antoine, thank you for your feedback. We’re glad the booking and check‑in were smooth, and we’re sorry for the missing kitchen items, lack of hot water, and battery issues during your trip. We’ve shared your comments with our team so we can address these concerns and improve our preparations going forward.
I pick up the RV when checking things out the refrigerator wasn’t working and never work they never test the slide out didn’t work I call roadside assistance tuck long time to return my call went they call back I have to do resetting control system I thing is not acceptable is a vacation i soupost to have good time not work Al so the propain gas tank was broken can’t refill I think for the next person don’t relice rv the is in not working is sad
By Juan C.
Response from El Monte RV· Feb 20, 2026
Thank you for sharing this feedback. We’re sorry to hear about the issues you experienced with the RV and the delays in getting support — we understand how frustrating that is, especially when you’re trying to enjoy a vacation. Your comments are important, and we’ll be reviewing them with our team to help prevent situations like this in the future.
I specifically reserved the smallest Class-C motorhome. When I went to pick it up, I was informed none were available. While I was offered a larger vehicle, even at reduced cost, it is not what I wanted. I was very specific about wanting the smallest Class-C motorhome. I would like to rent from you again this coming September, how can we ensure I actually get the type of vehicle I specifically ask for? On the brighter side, Marissa was an absolute delight to work with.
By Ward S.
Response from El Monte RV· Feb 20, 2026
Thank you for sharing this feedback. We’re sorry you didn’t receive the specific Class‑C model you reserved — we understand how important that is when planning a trip. We appreciate your kind words about Marissa, and if you choose to rent again in September, we’ll be glad to note your preferences!
