EliteshippingdubaiReviews of eliteshippingdubai.com

second time ordering from the US, and haven’t received my shipment because of Elite. they barely try to reach you - call you ONCE at a random hour, leave no text, no voicemail and if you can’t pick up because of work or anything else you can’t call them back either. They decide to put your package back to their facilities and don’t offer any other option for delivery. Nor from a representative, nor a delivery person, nor an Online system. This is outrageous. Why bother to call themselves a shipping company?! It took less days for the package to reach the UAE from the us than to deliver it to me once it’s in the country. Ridiculous.

Expecting a delivery today. Got called once which I wasnt able to answer coz I was in the toilet. I tried to call back but they never answered. Then I got a message saying they rescheduled for tomorrow. Its only 9am now and their attempt was postponed coz of 1 unanswered phone call. They never tried to call back nor answer my call. Horrible delivery and customer service.

DO NOT TRUST ELITE SHIPPING!!! They deserve negative stars, less than zero!! Elite Shipping cannot be trusted they are scammers and common thieves posing as a reputable shipping business. I have never had such terrible service especially in the UAE. My household belongings were picked up in Dubai, UAE and packed in Oct of 2025 for shipment to the USA. It is now almost March of 2026 and the container is still held up at the port in Houston Texas. The reason: Elite Shipping hasn't paid the fees or the import company handling the last mile. They have a cash flow problem they say. In addition to failing to deliver all of my belongings as agreed in our contract, they scammed me in the process. I was given 2 options for my move. 1. Exclusive Solo shipping, solo container, easier and faster packing/unpacking, customs clearances, and no cross contamination or mix-ups. Billed as much faster overall. 2. Groupage Container Shipping. My things are mixed with other shipments to fill the container at a reduced cost but would take longer. Must wait until the container is filled, unknown items mingling, unknown possible issues with customs due to no control over what's in their boxes, etc. The difference in price is approx. USD $2800, just under double the overall price. Total I paid USD$6,800 I paid for the exclusive solo package as I was told this would be much faster. I liked having only my items in the container also. Once the receiving shipping company in the USA contacted me to set up the customs paperwork and arrange for delivery, I was informed the contract they received has my things in a groupage container, and the manifest list showed multiple shipments in the one container. I found this out while asking them about the timeline for delivery and clearances. The USA team told me it would definitely take longer as a mixed shipment in customs, and they would need to take the container to their warehouse and sort it and reload it before it could be delivered to me. I immediately contacted Elite Shipping about this, and they admitted it was a mistake and apologized and told me they would review what happened and get back to me with a solution. They have since stop responding to emails and won't return my calls. Now I have been charged nearly double for the basic service, and all of my belongings are stuck in the Houston port with no way for me to get them out. No one from any senior level has ever replied or contacted me, only the sales rep originally. Unacceptable level of communication and unscrupulous business practices. They need to have their license revoked in the UAE. I STILL DO NOT HAVE MY BELONGINGS!!! DO NOT USE THEIR SERVICE!!!! Warning!!!

I am extremely frustrated with my shipment handled by Elite for my TEMU order. Since Monday, I have been receiving repeated WhatsApp messages requesting my location, yet no delivery has been made up to today (Saturday). Each time I contact customer service, I am asked to provide the same details repeatedly and assured the delivery will be completed within 48 hours, but this promise has not been honored. And whats sad my shipment is marked as delivered.

Shipment marked as delivered and never received. Customer swrvice also saying the same thing and never have any update. Never had similar experiences with delivery in Dubai.

One of the worst delivery companies I’ve ever dealt with. There is a delivery representative with this number 0508597205 who was extremely rude and unprofessional. I called him three times, and he kept hanging up on me. I called the call center When I asked to speak to a manager, they didn’t allow me to. The representative spoke to me as if I was nothing — completely disrespectful and unacceptable behavior. I really don’t understand how a company like Elite Co can have such representatives dealing with customers. This kind of attitude gives a very bad image of the whole company. I even tried to file a complaint, but I’m sure nothing will be done about it. Very disappointing experience.

Not great, after making an online request, i expected an immediate call back to arrange collection. I did not get a call until the next day, some 30 hours later. Prior to that i called them twice, but operators on the phone did not have much knowledge and did not give me much confidence that my package would indeed be safe in their hands. As i threatened to take my business elsewhere they said "its up to you". As i had doubt to send important documents with them in fear of them losing the documents, I did just that and went to a reputable shipping company, many of which offer good rates if you ask! This company needs to sharpen up.

Elite Shipping exceeded expectations. From packing to delivery, everything was organized perfectly. Communication was clear, and the entire process was hassle-free. Best moving company in dubai I’ve used