Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
217 reviews
Elephant in a BoxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The nicest, strongest, most portable last sofa you’ll ever buy... Easy to unbox. Easy to unfold. Easy to enjoy.We didn’t invent the sofa. We reinvented everything about it.Introducing Elephant in a Box. Furnish your home out of a box.
Elephant in a Box (elephantinabox.com) has 217 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
217 approved reviews, newest moderated first
Too Expensive, you can buy a regular sofa for much cheaper
By Jamie S.
Response from Elephant in a Box· Aug 13, 2020
Thanks for the comment, Jamie. We'd love for you to try the product and assess its quality, durability, functionality, warranty, etc. as it directly relates to its cost :)
I was devastated when my old sofa would not fit in my new apartment, but all was made right when my mom found Elephant in a Box online! I ordered the elephant on a Thursday and it arrived on Saturday, and it only took about 15 minutes for my friend and I to assemble. It’s comfortable and functional - overall a great purchase!
By Elizabeth
Response from Elephant in a Box· Aug 13, 2020
Thanks for the review Elizabeth! we are very happy to hear you are enjoying your Elephant! Thank you for being part of the herd :D
Comfortable and sturdy. Just like advertised. Awesome to move a couch so easily and still be high quality. Same for the ottoman.
By Michael
Response from Elephant in a Box· Aug 13, 2020
Thanks for your review Michael! we are delighted to hear you are happy with your Elephant. Whicing you tons of happy moments. Thank you for being part of our herd! :)
Cushions are initially quite uncomfortable and stiff. Added some stuffing to them and now much better. The backing doesn’t sit flush together but doesn’t really impact the comfort of the couch. I love the idea of the couch and still happy with the purchase. No way it’s going back in the box to move but easily breaks down into smaller pieces. Instructions to assemble could be better
By Vlad
Response from Elephant in a Box· Aug 11, 2020
Thanks for the review! We understand you prefer firmer cushions, we'll follow up via email and send extra inserts your way :)
Everyone was so helpful!!
By Christopher
Response from Elephant in a Box· Aug 11, 2020
Thank you for the review! we are very happy to hear we didi a good job, Thanks again :)
Update: I’ve changed my 4 star rating to 5 after the response and support I’ve received from elephant in a box. My concerns have been addressed and reassured. Excellent customer service team who stands behind their product. Original review: The concept and design of this couch is great. I love the portability and weight. The couch is actually very comfortable to sit and lay on. The only complaints I have is the folding rods that brace the couch. The metal they’re made from are very thin and I worry that they may break or bend over repeated dismantle and reassemble. One of the feet also came off during shipping. We glued it back on. I hope they sell replacement parts in case they get damaged or lost. I would recommend this couch to friends.
By Tyler
Response from Elephant in a Box· Aug 11, 2020
Thank you for the review and the feedback! we'll pass it to our product team. You shouldn't have any problem with the beams, since they are mostly to simply keep the shape of the sofa, all the carrying will be on the Elephant Core. Now if for some reason you have any problem, just let us know (email/call) and we'll do everything we can to fix it, or replace it. That's our lifetime warranty promise :)
Love the couch! Directions were hard to find so we had to look up online.
By Sophie
Response from Elephant in a Box· Aug 11, 2020
Thank you for the review, Sophie! we'll share the feedback on the instructions to make it easier to find to new customers ;)
Pretty Happy☺
By Terra
Response from Elephant in a Box· Aug 11, 2020
Thank you for the review! your happiness makes us happy :)
