Elephant in a BoxReviews of elephantinabox.com

The couch is comfortable. The couch is durable. The shipping was quick. The customer service was responsive. The couch needs to be readjusted about once a week to keep things, well looking like a couch. The Velcro is holding, but it seems the back panels of the couch pop out, so I have to redo it. One other note, the couch smelt like smoke-not cigarette- but camp fire upon arrival. I had to use some baking soda and sprinkle it on the surface and then use a vacuum to get rid of the odor. Products designed to eliminate odors by spraying had no effect.

I will start with the good first. The couch itself is decent. Very light and easy to move around, but that’s where it ends for me. The bad: it’s too small. It’s a great couch if you are under 5’6” and weigh less than 180 lbs. I’m 6’ tall and weigh 230 lbs, the back of the couch is not high enough and the seats are definitely not deep enough. After a year of owning it we are having regrets about purchasing the couch, especially for what we paid, this couch IS NOT worth what we paid for it. I could have paid $800 for it and still been unhappy with it. We will be replacing this one with a larger more comfortable couch and relegating the elephant to the basement rec room.

We’ve had our couch for 1.5 years. The first six months were great - came on time, easy enough to assemble, comfortable, looked great. Then, slowly, the couch started to fall apart. The bottom started to come apart from the seat cushion area, etc. The nail in the coffin was when we disassembled the couch to move it - it never recovered. Basically, once a week, we have to shove all the pieces back together, and it’s really not comfortable anymore. Part of the reason we bought this couch was because we knew we’d be moving and it was easy to assemble/disassemble, but it really did not survive the move. To their credit, the company sent us some new pieces when we got in touch. But these pieces weren’t really the problem - the couch had sadly lost its structural integrity.

First let me say this is an amazing design and idea. I need a large sectional that would fit upstairs and it's very difficult to get furniture on my second floor due to the staircase so I discovered elephant in a box and after rave reviews I purchased it and got the large sectional. I was hoping the seat cushions would break in after owning it for a couple months but I have to say it is very uncomfortable. The seat cushions are very hard and not comfortable to sit on whatsoever. I'm hoping they will break in after a while longer but after owning the couch for a several months I'm not very hopeful to be honest. If you have a tight space or move a lot this is a great option, but if you plan on using a lot unfortunately it's lacking in the comfort area in a seat cushions are extremely hard and uncomfortable.

Overall the sofa is good. It gets its job done. But the bottom cushion is more stiff than I thought and it is not as comfy as I wanted the sofa to be. If the bottom cushion is more fluffy, I think this would be a great couch.

I received a broken zipper on one of the pillow covers. I e mail and tried to call but has not received a call back.

I love my couch and my ottomans. However, one of the ottomans arrived without hardware. I contacted then 2 weeks ago and they wrote back immediately but I still haven’t received the hardware. The couch is great. Comfortable and sturdy. It has a brutalist look and I love it. I wish the honeycomb didn’t drag on carpet when you move the ottomans though.

So far this couch is okay, but for the price I had higher hopes. The seat cushions leave much to be desired as they are not nearly as full as shown in pictures. Mine are misshaped on the ends and fabric came terribly wrinkled. For what I paid I should not have to already be looking for replacement cushions.