Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
363 reviews
ElegousSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Elegous, we believe fashion should be accessible to all. We offer high-quality products at the most competitive prices, always putting our customers first. Our goal is to become the most trusted provider of premium fashion, delivering excellence with every purchase.
Elegous (elegous.com) has 363 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
363 approved reviews, newest moderated first
The Channel purse is lovely and looks just like the picture. I’m very pleased with it. The customer service is amazing is excellent! I recommend this company highly.
By Debbie
Response from Elegous· Sep 7, 2025
Hello Ms. Debbie! Thank you so much for leaving us such a wonderful 5-star review. We’re so happy to know you had a great shopping experience with Elegous. Enjoy your new bag, and we’d love to see you back anytime you need!
I have to say first off the customer service was great. However, I feel like the purse I received is not a reflection of the purse. I ordered from the online site.
By Mary
Response from Elegous· Sep 4, 2025
Hi Ms. Mary, I’m truly sorry to hear that your experience with the bag wasn’t what you had hoped for. Could you please share your order number or the email address you used to place the order? This will allow us to review your case immediately and provide you with the best possible solution. Our team is fully committed to resolving this quickly and in the best way possible - including a replacement or return if needed. We’d be grateful if you could reach out to us directly at (209) 330-8688 or [email protected] Please give us the opportunity to assist you.
Amazing quality and I like that they kept in contact with me until my package arrived
By Benedetta
Response from Elegous· Sep 7, 2025
Hi Benedetta, Ms. Thank you for sharing this! We’re delighted you enjoyed both the quality and the service. We look forward to helping you find your next favorite piece soon!
First and foremost, the bag (LV Artsy MM) is fabulous. The body is soft and supple, the finishes (leather trim and handle, metal pieces) are very well made, and the overall look is outstanding. A faithful LV “authentic owner” would know what to look for that might be different, but the rest of the world will not. As for both price and purchase experience, I’m also quite pleased. I spent almost a full Saturday poking around various sites on line. My husband was making fun of my day of “shopping” in my PJs. I read lots of reviews including those on Trustpilot to compare the many different sites. I went with Elegous due to customer experience, and I picked the winner! With constant communication throughout the process and a delivery actually earlier than expected, I’m a completely happy customer!!
By Leone C.
Response from Elegous· Aug 31, 2025
Hello Ms. Leone Clark, Thank you so much for your thoughtful and kind review. We’re truly grateful that you chose Elegous among so many options, and it makes us very happy to know you had such a positive experience with us. 💖 We’ll continue working hard to improve and ensure even better quality for your next shopping experience. For now, we hope you enjoy every moment with your beautiful LV bag, may it make you feel stylish and confident wherever you go
I’m very much pleased with the quality and look of the bag ! I love it !
By Gisella C.
Response from Elegous· Aug 31, 2025
Hello Ms. Gisella Cadavid, thank you so much for your wonderful 5-star review! We’re truly delighted that you had such a great shopping experience with Elegous. Your kind words are a big motivation for us to keep improving every day. We look forward to serving you again soon -hopefully with an even more perfect bag for you. 💖
I have purchased this web fourth time. Handbags good quality, shipping fast, closely matches the authentic version.
By Noelle D.
Response from Elegous· Aug 31, 2025
Hello Ms. Noelle Disney, Thank you so much for being a loyal customer and supporting us multiple times. We’re truly delighted to know that you had a satisfying shopping experience with Elegous. It seems that the 1-star rating might have been a little mix-up 😅 but either way, we truly appreciate your kind words and the wonderful review you’ve shared.
Top tier service. Top tier level of bag. I’m thrilled. Life time customer for sure. Cheers!
By Dina N.
Response from Elegous· Aug 29, 2025
Hi Ms. Dina Natale, Thank you so much for your wonderful review! We’re truly delighted to serve such a valued customer like you. We look forward to welcoming you back soon, and making your next experience with us even more amazing. 💖
For my first purchase with Elegous, I was very happy and impressed with their service and the quality of the product. The follow up and customer service was excellent I give you an A+ Thank you Regards Liz
By Elizabeth H.
Response from Elegous· Aug 28, 2025
Hi Ms. Liz, It’s truly a pleasure to serve such a wonderful customer like you. Thank you for your detailed and positive 5-star review, it really motivates us to keep improving. We look forward to serving you again in the future! 💖
