Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
47 reviews
Electric City Roasting CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2003, Electric City Roasting Company is a small, women-owned, coffee company based out of Scranton, Pennsylvania. Our goal is to provide high quality specialty grade coffee for an affordable price.
Electric City Roasting Company (electriccityroasting.com) has 47 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 40 reviews with 5 stars · Clear filters
I set up an auto-ship of coffee to family for a gift over a year ago. I'm tole the day the shipment arrives is their happiest day of the month. Always timely and email updates let me know when it ships and delivered.
By Diane C.
Made sure everything was what I needed
By V.J. M.
Best decaf Colombian
By David Z.
Product was shipped quickly, and we love it! Delicious coffee celebrating the best show on earth?! Yes, please! Thank you!
By Olivia A.
Great taste
By LINDA C.
Easy to order. Fair price. Quick delivery.
By Michael C.
No complaints and great coffee.
By JAMES
The customer service is excellent and I am really enjoying the coffee so far. I signed up for the mystery coffee subscription and I love both roasts I've tried so far. I had a minor issue because I live nearby and preferred local pickup but got my first order shipped and had to pay the shipping fee. I might have made the error when signing up, or it might have been a computer glitch or a mistake in their system, but it didn't matter because they fixed it asap and refunded the shipping with no hassles or questions. I am very satisfied and would recommend them to anybody that like good fresh coffee.
By Thomas C.
Response from Electric City Roasting Company· Jul 28, 2025
Hey Thomas! Thank you for the nice review. We're always more than happy to make things right for our customers. I hope you enjoyed the Velvet coffee we swapped for ya!
